Fortnite problem

[r4ph]

I'm playing on Acer Aspire A515-56 with 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz, Intel(R) Iris(R) Xe Graphics ( with driver 32.0.101.7082 ). I'm playing Fortnite in Performance mode with the graphics set to Low.

When I launch the game, there are no problems. In the lobby, I get consistent 60 FPS. However, when I launch any map, my screen freezes completely and I can't do anything. I have to force a restart on my PC.

If you need any more information, please reply to this post. Thanks!

[Bohdan2]

the same problem

[r4ph]

I didn't have these problems before the v39.11 update.

[JohnM_Intel]

Hello r4ph,

Thank you for providing the details about your setup and the issue you are experiencing with Fortnite. To help investigate this problem further, I have a few questions:

1. Does the issue occur with any other games or applications, or only with Fortnite?
2. Are you running any background applications (e.g., overlays, recording software, antivirus) when launching Fortnite?
3. Have you tried verifying the game files through the Epic Games Launcher or reinstalling the game?
4. Does the freezing occur on all maps or only on specific ones?
5. Are your Windows updates fully installed, and are there any pending system updates?

Once I have these details, I can provide targeted troubleshooting steps to isolate and resolve the issue.

Thank you for your cooperation, and I look forward to your response.

Regards,

John M.

Intel Customer Support Technician

[r4ph]

Hello John,
Thank you for your reply.

1. I only play Roblox and other games on my PC, and there are no bugs.
2. My antivirus software is configured not to run at the same time as Fortnite.
3. I have already verified the files many times and uninstalled and reinstalled the game at least three or four times. I even uninstalled and reinstalled Windows on my PC.
4. No matter which map I launch, my PC always freezes when preparing the shaders.
5. All system updates are running and there are none pending when I try to play.

I'm waiting for your response,

r4ph.

[r4ph]

Sorry, for the fiefth it is :

All system updates are complete and there are none pending when I try to play.

[JohnM_Intel]

Hello r4ph,

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Regards,

John M.

Intel Customer Support Technician

[r4ph]

Save is here 😉

[JohnM_Intel]

Hello r4ph,

Thank you for providing the requested information. Please allow me some time to investigate this concern internally.

Once my investigation is complete, I will provide you with an update.

Thank you for your patience and understanding.

Regards,

John M.

Intel Customer Support Technician

[r4ph · Accepted solution]

The issue has been fixed by Epic Games. Thanks for your help ! 💪
r4ph.