Forza Horizon 4 Freezes And Quits To Desktop

[Midnight_Hunter]

For some reason my Forza Horizon 4 freezes and quits to desktop without any crash codes after 20 mins of gameplay everytime.
Can someone help me with this issue.

[Jose_Intel]

Hello @Midnight_Hunter

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems with the game, and I’ll be more than happy to help you.

Please answer the following:

·      Was the game working before?

·      What is the game distribution service?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[Midnight_Hunter]

It wasn't working before.

And here's the file i am attaching.

[Jose_Intel]

Hello Midnight_Hunter

Thank you for response.

Please answer the following:

·      What is the game distribution service?

·      Have you tried reinstalling the game?

Please uninstall the Graphics Driver

1.    Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

2.    Go back to the Intel Graphics entry in the Device Manager.

3.    Right-click Intel Graphics and click Uninstall.

4.    In the device removal dialog box, check Delete the driver software for this device and click OK.

5.    Restart the computer after the uninstallation is complete.

6.    Open the Device Manager.

7.    Expand the Display adapters section again.

8.    If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.

9.    Reboot the computer when prompted.

Execute a Clean Installation During Driver Installation

1.    Click the .exe to initiate the driver installation. Download it from here: Intel® 7th-10th Gen Processor Graphics - Windows*

2.    Agree to the Intel Software License Agreement.

3.    Click the checkbox to Execute a clean installation. (A clean installation removes all old drivers and restores Intel settings to the default value).

4.    Click Start to begin the install.

5.    Reboot the system if prompted.

Also, it is very important for us to get the information we require. Please check this How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Midnight_Hunter

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Midnight_Hunter]

Hey there, Thanks for trying to help me out in every way possible. I managed to run that game for 1 hr straight.
And I played that game alot and felt boring so I am not playing that game anymore.
Thank you so much for your help.

[Jose_Intel]

Hello Midnight_Hunter

Thank you for letting me know.

It was my pleasure to assist you. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,

Jose B.

Intel Customer Support Technician