GFXUI crashing when launching in Advanced Mode.

[LostKnight]

I need to add custom resolution, but I can't because the graphic control panels keep crashing when I launch it in advanced mode.
I've tried sfc /scannow and various other methods.
The log files are attached. I appreciate any help you can provide.

[VonM_Intel]

Hi LostKnight,

Thank you for posting in our Community, and I understand how critical it is to access Advanced Mode in the Intel Graphics Command Center (GFXUI) to set up custom resolutions, and it's concerning that the application is crashing upon launch. Let’s work together to get to the bottom of this. To proceed, I’d like to ask a few follow-up questions to better isolate the cause:

1. Have you previously modified or installed any third-party tools related to resolution scaling or GPU tweaking? These can sometimes conflict with GFXUI.
2. Does the crash occur only when switching to Advanced Mode, or also during basic use of the graphics control panel?
3. Have you attempted a clean reinstallation of the graphics driver using Display Driver Uninstaller (DDU)? This can often resolve corruption issues that sfc /scannow doesn’t catch.

Additionally, please consider sharing a System Support Utility (SSU) report, which will help us review your current system configuration and driver environment.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[LostKnight]

1. Have you previously modified or installed any third-party tools related to resolution scaling or GPU tweaking? These can sometimes conflict with GFXUI.

No, i have not.

1. Does the crash occur only when switching to Advanced Mode, or also during basic use of the graphics control panel?

Yes, the crash occurs only when switching to Advanced Mode. Basic and Wizard Mode work fine.

1. Have you attempted a clean reinstallation of the graphics driver using Display Driver Uninstaller (DDU)? This can often resolve corruption issues that sfc /scannow doesn’t catch.

I have.

SSU report is attached.

Thanks for giving your time. 

[AlphaTop89]

...since the crash is isolated to Advanced Mode and you already done a DDU reinstall, SFC, and ruled out third-party utilities, were likely dealing with a corrupted user config or runtime dependency failure specific to the advanced UI layer. GFXUI Advanced Mode stores its layout/config data in the user profile. Corruption here is a known issue.

• Head to:
  C:\Users\<YourUsername>\AppData\Local\Intel\GFX\Config

• Rename the folder (e.g., Config_old)

• Reboot and try Advanced Mode again
  This forces Intel GFXUI to rebuild a fresh config

Corruption in the Windows user profile itself can break GFXUI Advanced Mode while everything else appears normal. 1. Create a temp local admin account 2. Launch IGCC from that account. If it works, your main profile has deeper-level issues (registry or file perms)

GFXUI Advanced Mode relies on .NET and C++ redistributable. 

Update or reinstall the following:

• .NET Desktop Runtime

• Visual C++ Redistributables (2015–2022) – both x86 and x64 versions

Corrupt or missing runtime DLLs can trigger silent crashes without obvious error messages