‌GPU Driver Issue

[Ye_Liuli]

After updating my GPU driver to the latest version 32.0.101.7084, I frequently experience screen flickering and crashes during gaming, after which the driver automatically rolls back to the factory-default version 30.0.100.9864. How can I resolve this issue?

[JeanetteC_Intel]

Hello Ye_Liuli,

Thank you for putting such an effort in sharing the files multiple times. I confirm that we have received and successfully downloaded the files completely.

I will now proceed with the investigation and will share an update with you as soon as we have more information.

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Ye_Liuli,

Upon checking the dump file, this issue can be due to:

• Driver issue,
• OS level issue,
• BIOS level issue,

To help isolate it further, please try disabling the Intel integrated graphics and test again to see if the issue persists.

• If the issue persists even after disabling Intel graphics, this indicates an OS or hardware level issue, and you would need to contact your OEM support for further assistance.
• If the issue doesn't persist, there may be a configuration issue with the integrated graphics that the OEM implemented.

Let me know how it goes. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[Ye_Liuli]

Hello JeanetteC,

Thanks. 

I'll give it a try

[Ye_Liuli]

Hello JeanetteC,

When I disable the Intel integrated graphics, the game becomes extremely laggy and unplayable.

[JeanetteC_Intel]

Hello Ye_Liuli,

Thank you for sharing this update. As what was shared last time, since the issue persisted even after disabling the Intel integrated graphics, then this indicates an OS or hardware level issue, and you would need to contact your OEM support (ACER) for further assistance.

I will go ahead and close this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician