Game crashing

[Honey1234]

Hi sir 

I have intel iris xe graphics ( laptop is lenvo ideapad 3 i5 11 gen ) .  When i starts wwe 2k25 it won't launch , it only shows white screen and get crashed . Pls fix as other  high end games it can run smoothly like gta 5 and wwe 2k24 also . 

[DhannielM_Intel]

Hello Honey1234, 

Thank you for posting in the community. I want to set the right expectations regarding your query. According to the system requirements for WWE 2K25, the minimum GPU specifications are a GTX 1060 or Radeon RX 480. The Intel Iris Xe is an integrated GPU that offers impressive performance for its class. However, unlike the dedicated GPUs mentioned in the game's requirements, the Iris Xe lacks dedicated VRAM. Instead, it uses shared memory from the system RAM, which can place additional constraints and load on your system's RAM and CPU when running demanding games like WWE 2K25.

I'm curious to investigate this further, especially since you've mentioned that WWE 2K24 runs fine on your system. Could you provide some additional information by answering the following questions:

1. What is your current graphics driver version?
2. What is the average FPS you experience when playing WWE 2K25 compared to WWE 2K24?
3. What are your game settings in WWE 2K24?

Additionally, to gain a better understanding of your entire system, please use the System Support Utility (SSU) to generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[gablebeast44]

Hey, Intel Support i am also facing the same issue listed by the customer above , my laptop is HP- i7 13th gen 1355u and i have intel iris xe graphics , the same issue persists for me too , while trying to open wwe 2k25 a white screen appears for 10sec and then crashes , i used to run wwe 2k24 smoothly on mid-level settings without an issue. i dont understand why 2k25 is not working for me. please help.

thank you.

[Salle]

Hey Sir,

I also have a similar problem, I use an i5 11th Gen Dell Latitude 5420 with 24 GB RAM and Intel Iris Xe for graphics, It runs WWE 2K24 okay but with WWE 2K25, It shows the white screen then crashes, I got curious so I tried disabling my driver and it turns out the game actually runs on the Microsoft Basic Render Driver, although it runs extremely slowly as you can imagine, but atleast it still runs. 

I don't exactly know if the problem is the driver, but I know for sure the problem isn't the game if it's able to run on Microsoft Basic Render of all things.

My current driver version is 32.0.101.6647

I used Medium settings for WWE 2K24 with an average FPS of 30

[DhannielM_Intel]

Hello Honey1234, 

I wanted to follow up to see if you've reviewed my previous response, which includes some questions about your current issue. Please share your answers with me at your earliest convenience. Additionally, @gablebeast44, please create a separate thread, as your system differs and may require a distinct set of troubleshooting steps.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[gablebeast44]

i am  new to this  so can you please tell me how to create a new thread. 

thank you.

[DhannielM_Intel]

Hi gablebeast44

Certainly, no problem. Please follow this link and look for the blue button labeled "Post a Question." Click on it and follow the steps to submit your inquiry to the community.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Honey1234, 

Since I haven't heard back from you, I will proceed to close this inquiry. If you need further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Additionally, @Salle, as I mentioned to gablebeast44, please create a separate thread for your issue, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician