Gears of war 4 freezes on Intel HD Graphics 520

[LHout]

Hi everyone.

i have an issue when i playing gears of war 4 on intel hd graphics 520. The issue appears when the game is loading a match, in that moment the screen freezes, and i have to close the game and execute again, generally, this ocurred after the first match i play and on the campaign.

Sorry about my english if doesn't clear, but i don't speak/white english a 100%. If an additional information is needed, tell me what information and how to obtain to post that. I attach a file with my system information.

Thanks.

[LHout]

i have already installed the version 4627, i don't know if is necesary i get the file inmediatly after install. anyway I attach the file here

[idata]

Hi keepercito,

Thank you for taking the time and run the report. I appreciate it. I am forwarding this information to the appropriate team. I will come back if I have news about this matter.Allan.

[idata]

Hi keepercito,

I would like to follow up on this and help fixing this issue, please try the steps below and let me know your findings.

1. Update to latest graphics drivers version 4664

https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355

2. Access Windows® Control Panel and uninstall the game

3. Delete any game cache and installation folders

4. Reinstall the game and retest

Looking forward to hearing from you.Allan.

[LHout]

is it extremelly necesary uninstall the game??? i ask this because if a reinstall the game, i would have to download more than 100GB and i have a 8Mbps internet connection... so, it would take a lot of time before i feeback about this last version, especially, i didn't use windows daily... anyway, i try with this last drivers version without uninstall but i would like to know if it's necesary the game uninstallation

[idata]

Hi keepercito,

Thank you for updating this thread, you seem to have a point there. I will need to check if this is completely necessary to continue with the resolution of this issue.I will get back as soon as I get more information about this matter.Allan.

[LHout]

i will try but it take some time to reinstall the game... a little offtopic question, do you know wich windows update has the driver version 4534??? because after i uninstall any driver version and after restart, the 4534 installs automatically and it doens't let me install any version above, i did some "tricks" to install another version of the driver xD... if you know, let me know to uninstall that update

[idata]

Hi keepercito,,

As part of the troubleshooting process, we recommend uninstalling the game.I understand this game works with driver version 4530, you can keep using driver version 4530 and finish the game after this you can install the latest version available on https://downloadcenter.intel.com/ https://downloadcenter.intel.com/Information about Windows® updates and what drivers are included on this package, you will need to check with https://support.microsoft.com/en-us Microsoft*Allan.

[idata]

Hello keepercito,

Please let me know if you were able to uninstall the game, thank you for your time.Allan.

[LHout]

at this momment, i'm reinstalling the game (or redownloading lol) i hope this finish tomorrow because the download is 125,6 GB and currently has 80 GB complete... i'll feedback as soon as i can

[LHout]

well, i have bad news ... i reinstalled the game, i installed the 4664 driver and the game still crash ... i don't know if this was useful, but when i use the 4530 version, i have noticed that the graphics general panel was the old, where the 3D option affect all over that i configure and not like the current panel, that i choose the

3D cofiguration for specific apps, with the old panel, i think that configurations affects gears of war 4 but with the current doesn't not because when i try to choose the exe, the panel can't open, andd this happend because the games files are encrypted for microsoft...

i hope this can be useful

[idata]

Hi keepercito,

Thank you for your feedback and thank for testing driver version 4664.Intel has released new driver version you may like to test on your computer.https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355Allan J.

[idata]

Hello keepercito,

Were you able to run the latest graphics drivers version 4678? Please provide any feedback about it.Allan J.

[LHout]

hi!!! sorry for post sometime later, but i really busy with my education... i was playing right now before post and all was good, i don't know the creators update for win 10 help for that... but i'm free of my classes at this time, so i avalable to play more time, i'll back on these coming days telling you how responds

[idata]

Hello keepercito,

I am glad to hear you have more time for testing. Thank you for any update you may have about this issue.Looking forward to hearing from you.Allan J.

[idata]

Hello keepercito,

Were you able to do some testing?This thread has been open for a while. I was wondering if you were able to finish the game.Allan J.

[LHout]

hi!!! Actually, all tests i did was on multiplayer because i really busy like i said before, i did not test on campaign, and these past day i did some test and the issue is still there

[idata]

Hi keepercito,

Thank you for the feedback on this matter. I appreciate you are still testing new drivers on your computer.Allan J.

[idata]

Hi keepercito,

Thank you for your patience.

There is a new graphics driver available for download, this is version 15.46. Please download, install it and let us know your feedback.

https://downloadcenter.intel.com/download/26941 https://downloadcenter.intel.com/download/26941

Hope this helps.

Allan J.

[idata]

Hi keepercito,

I was wondering if you were able to update the latest graphics drivers version 4729 and test the game.Thank you for your time.Allan J