Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Genshin Impact Rendering Issue

Audradadada
Beginner
4,246 Views

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I've tried to use the newest graphic driver (30.0.101.1340) and the old one. The old graphic driver (30.0.100.9684) was successfully eliminate the problem but it decrease the fps significantly. What should I do? I'm using Core I7 1165g7 anyway

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6 Replies
JosueO_Intel
Moderator
3,992 Views

Hello Audradadada,


Thank you for posting on the Intel®️ communities. We are sorry to hear that you are having issues with your system, we will do our best to help you. In order to have a better understanding of the issue, please share with us the following information: 


  1. Graphic settings being used (resolution, graphic quality, etc.). 
  2. Where did you download the game from?
  3. Do you get any freezes, crashes, or error messages?
  4. Video of the issue. 


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
3,952 Views

Hello Audradadada,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



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Audradadada
Beginner
3,931 Views

here's the SSU data that you've requested, thanks a  lot ^^

 

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JosueO_Intel
Moderator
3,820 Views

Hello Audradadada,


Thank you for sharing the Intel® SSU report, we will wait for you to be able to get the other information and share it with us.


Best regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
3,676 Views

Hello Audradadada,


Were you able to check the previous post?  

Let us know if you still need assistance.  



Best regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
3,662 Views

Hello Audradadada,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards, 


Josue O.  

Intel Customer Support Technician



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