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KGREE
Beginner
1,128 Views

Getting artifacts playing a game.

When I play the Crash N Sane Trilogy, I often get artifacts showing up. This is the only game that does it. I've updated the drivers to the latest and uninstalled and reinstalled completely, but that doesn't work. I'm currently using a core m3 7y30 with intel hd graphics 615. is there any solution to this?

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11 Replies
idata
Community Manager
119 Views

Hello, Smashman4. I will do my best to assist you further.

 

 

In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the .txt file that was generated. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Additionally, please let me know the model of your display and the resolution you have set on it. Furthermore, which type of cable are you using to connect your system to the display?

 

 

 

Antony S.
KGREE
Beginner
119 Views

Here is the dxdiag. I'm running it on a GPD win 2, which has a built in screen which uses a generic PnP monitor. And the resolution of the desktop is 1280x720, but the game resolution is 960x544.

idata
Community Manager
119 Views

Hello, Smashman4. Thank you for your prompt reply.

 

 

By checking the report attached, I can see that your graphics drivers are outdated. Let us try the following:

 

  1. Download the 6194 graphics drivers through the following link: https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip
  2. In order to install the drivers, follow the steps provided in this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Please let us know how it goes.

 

 

 

Antony S.
KGREE
Beginner
119 Views

Sadly that did not work, I'm still getting random artifacts.

idata
Community Manager
119 Views

Hello, Smashman4.

 

 

I would like to try to replicate this issue at our labs. For me to do so, please provide me with the information requested in the following link: /thread/77761 https://communities.intel.com/thread/77761

 

 

 

Antony S.
KGREE
Beginner
119 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Artifacts

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):X

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

GPD Win 2

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

8 GB

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

core m3 7y30

Hardware Stepping (see note1 below).

N/A

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idata
Community Manager
119 Views

Thank you for the information, Smashman4.

 

 

I would highly appreciate if you can share the reports requested in that link as well. Furthermore, have you tried setting the resolution of the game to 1280x720?

 

 

 

Antony S.
KGREE
Beginner
119 Views

I have tried it and I still get the artifacts.

idata
Community Manager
119 Views

Thank you for your response, Smashman4.

 

 

I will try to replicate this issue as previously mentioned. Once I have an update I will let you know.

 

 

 

Antony S.
idata
Community Manager
119 Views

Hello, Smashman4. Thank you for your patience.

 

 

We have finished our tests and the issue you are having was not presented. You can see the results in the following video: https://www.youtube.com/watch?v=5TJgsyLzTCA https://www.youtube.com/watch?v=5TJgsyLzTCA

 

 

There are newer drivers for your system (6286), please try installing them and share with us the results:
  1. Here is the download link for the Intel® HD Graphics drivers: https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip
  2. In order to complete the installation please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Antony S.
idata
Community Manager
119 Views

Hello, Smashman4.

 

 

I would like to know if you have any additional question. If so, please do not hesitate to reply to this thread.

 

 

 

Antony S.