Graphic card Intel(R) UHD Graphics 605

[Peterv63]

Graphic card does not configure 2 additional screens on my laptop acer Apire 3.

According to system check the driver to this card is up to date

Who can help?

[Jean_Intel]

Hello Peterv63

Thank you for posting on the Intel Community. We would be more than glad to help you with your multi-monitor configuration.

• You mentioned that you did a system check that confirmed that the unit was up to date. Can you share more details about the software application you used to check this?
• Are you able to set a monitor at a time, meaning that you only plug one additional monitor at a time?
• Are you using any type of video adapter when connecting the two monitors?
• To check for more details about your system. For this, please create a report using the Intel®️ System Support Utility (Intel®️ SSU):
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Peterv63,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Peterv63,

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.