Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TNguy125
Beginner
959 Views

Graphic card causes display errors/diagonal lines

Screenshot (69).png

Screenshot (68).png

Hello!

I don't know how to describe this problem, but I have issues with my display. I was able to temporarily solve it by disabling the Intel HD Graphics 5500 card on my Acer laptop, but I can't adjust the brightness of my screen anymore and connecting my laptop to my TV via an HDMI cable doesn't work anymore.

I tried updating it, but it is the most recent one.

Please tell me if you need more information! I'm more than happy to provide them for you.

Thank you!

Tags (1)
0 Kudos
7 Replies
Amy_C_Intel1
Employee
78 Views

Hello TNguy125, Thank you for posting on the Intel® Communities. Please, let us know the following: When did the issue start? Computer model Build version of the operating system installed Amy C Intel Customer Support Technician Under Contract to Intel Corporation
TNguy125
Beginner
78 Views

Hello!

 

The issue started around the beginning of July 2018. My laptop model is Acer Aspire E5-771G.about.PNG

Amy_C_Intel1
Employee
78 Views

Thank you. Make sure you are running the latest Windows 10 updates. Run Windows updates and apply any changes available. Then, try with this driver https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=6357... Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
78 Views

If you need further assistance let us know. Amy C Intel Customer Support Technïcian Under Contract to Intel Corporation
Amy_C_Intel1
Employee
78 Views

If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
TNguy125
Beginner
78 Views

6.PNGhi, there was an error message when i tried to install the driver

Amy_C_Intel1
Employee
78 Views

That driver is the version provided by your computer manufacturer. You should be able to install the version without any errors, but since this is not the case I recommend you to contact Acer support for them to help you installing this driver. https://www.acer.com/ac/en/US/content/support Amy C Intel Customer Support Technician Under Contract to Intel Corporation