Graphic problem on Forza Motorsport

[Hellbrym]

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	Grapich glitch on the road. Game: Forza Motorsport. By the time you’re on track, there seem to be appearing some black grapich flickering on the road.
Hardware (HW)	Brand and Model of the system.	Intel Arc B580
Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)	LG Full HD Monitor 74,97 Hz
Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	HDMI
Hardware Stepping (see note1 below).	CPU: Intel i5 12400F 32 GB RAM DDR4 Motherboard: Gigabyte B560M Gaming X DDR4
Software (SW)	SW or Apps version used to replicate the issue.	Intel Driver Version: 32.0.101.6793
Configurations	Single display, clone, or extended (see note2 below).	Single
Display resolution & refresh rate setting of each display (see note2 below).	1920x1080p 74,97 Hz
AC or DC mode, i.e. is power cable plugged in or not?	AC
How to repro	Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1.Open the game trough the xbox launcher 2. Play the game on ultra settings with ray tracing on or off 3. Laguna Seca and Watking Glen tracks from Builders Cup Practical Performance 4. n.

[RobbieR_Intel]

Hello Hellbrym,

Thank you for reaching out. I understand that you are encountering graphical glitches while playing Forza Horizon with your Intel Arc B580 Card. I appreciate that you have provided a video and it does show square tiles on the road.

To further investigate, please answer the following questions:

• Was this working fine before?
• Are you encountering these kind of glitches on other games?
• Did you make recent changes to the system?
• Have you tried updating the game it self?
• What are your game details?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Hellbrym]

1) First time I've played this game on PC.

2) Only glitches like this I've encountered was on The last of Us Part I (yes, the blue graphic glitch) but it was fixed on driver update. That is one of the reasons that makes me think this is a driver issue.

3) No, my usual setup and software.

4) The game is updated.

5) My game is at ultra with custom high settings RT On. Resolution: 1080p

[JeanetteC_Intel]

Hello Hellbrym,

Kindly submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

This will be used for further investigation of the issue.

I look forward to your response soon.

Best regards,

JeanetteC.

Intel Customer Support

[JeanetteC_Intel]

Hello Hellbrym,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support

[JeanetteC_Intel]

Hello Hellbrym,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician