Graphic settings

[Euphy]

Hello, i am playing a online game on my galaxybook but the game window does get white by time to to time. I asked in the technical support section but they told me to disable any overlay i am using. I couldn't find where i can adjust it. Can you please help me?

[RandyT_Intel]

Hello Euphy,

To assist you effectively and resolve your issue, I need some additional information. Could you kindly provide answers to the following questions?

1. What is the exact make and model of the unit?
2. What games are you playing when you encounter the issue?
3. What troubleshooting steps have you tried so far to fix the issue?

Additionally, please run this tool Intel® System Support Utility for Windows* for me so I can assess and diagnose the system issue and share the logs here.

.

Thank you for your cooperation.

Randy

Intel Customer Support Technician

[RandyT_Intel]

Hello Euphy,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.  

Randy

Intel Customer Support Technician

[RandyT_Intel]

Hello Euphy,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.  

Randy T.

Intel Customer Support Technician