Graphical Glitches in Intel Iris Xe Graphics

[deniel]

Hello, im experiencing serious graphical glitches when my integrated gpu (Intel Iris Xe, Intel i5 1135g7) The issue manifests as screen artifacts with some color lines when it happens, and most games just crashing.

Here's what i have observed:

When it happens: when the gpu is under load, for example, when running a gpu benchmark.

Frequency: it seems to only happen when its under load, but also happens when using normal applications, like word or even opening task manager! sometimes it gets so bad it happens even in idle, this is very uncomfortable and i had to boot in to safe mode to generate the SSU report.

Driver version: im currently using 31.0.101.6559 even though it happens with other driver versions, i used to have a working one from 9/13/2024 (as reported in task manager) that worked fine.

OS: im using stock Windows 10 22H2, just to clarify, no,  i havent overclocked it or undervolted it or anything else that requires modifying the gpu, also it seems that this issue fixes itself after a full reset of my system, which is not that reliable.

I have tried to use another driver versions, though none of them work, also it was working fine but i had to downgrade my driver because of some troubleshooting with Fortnite, since the last update, it seems to crash out of nowhere.

 I will attach my SSU report, my report from Intel Graphics Command Center and some videos of this issue.

If you can help me or you know how to fix it it would be of great help, Thanks!

[VonM_Intel]

Hi, deniel.

Experiencing graphical glitches with Intel® Iris® Xe Graphics under load can manifest as screen artifacts, color lines, flickering, or application crashes. These issues often arise during intensive tasks such as gaming or running GPU benchmarks. I understand that you have a laptop. Since this is an OEM (HP) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

You may perform the following steps to help fix the issues:

• If the flickering started after a change in configuration, software installation, update, etc., undo those changes and check if the issue occurs again. This will help isolate the root cause.
• Update the Intel graphics driver:
  • For a laptop: Check with the manufacturer to install recommended drivers on your system. If this does not solve the issue, perform a Clean Installation of the Intel Graphics driver.
  • For desktop: Find the most up-to-date driver for your system on Download Center (labeled as Latest), or run the Intel® Driver and Support Assistant to automatically detect what device you have and install the latest driver. For more information on how to update your Intel driver, refer to How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
  • You can also try installing the latest driver using Windows safe mode.
• Make sure that the operating system is up to date:

1. Click the Start button.
2. Search for Windows Update.
3. Click Check for Updates and run all pertinent updates.

• In the case of a multi-monitor set up, check if the issue happens when only one display is in operation. For laptops, check if this happens to only the integrated panel. 
• If possible, try different monitors and display cables. Use straight connections with no video adapters/dongles in between.
• If the issue is with the VGA cable, use a different video output, such as HDMI, VGA, or DisplayPort*, depending on the motherboard/laptop output options and monitor input options.
• Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).
  • If the issue happens in the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors). If the issue persists, contact Intel Customer Support.
  • If you have a laptop and the issue is shown on the BIOS, contact the manufacturer.
• For laptops: Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following the steps in How to Enable and Disable Panel Self Refresh.

1. On your IGCC program, click Displays and lower the resolution to the next setting.
2. Change the refresh rate to a lower setting.
3. Put the system on full power.
1. Disable Desktop Window Manager:
   1. Access the Power User menu by right-clicking the Windows taskbar icon.
   2. Select Run.
   3. Type services.msc into the Run dialog box.
   4. Locate Desktop Window Manager Session Manager.
   5. Right-click it and select Stop.
   6. Right-click Desktop Window Manager Session Manager again.
   7. Select Properties.
   8. Under the General tab, modify the start-up type to Disabled.
   1. Press OK.

• If you do not have access to the Intel Graphics Command Center, you can change the refresh rate to a lower setting using Windows Advance Display Settings

1. Right-click the desktop screen and select display settings
2. Scroll down and press on Advance Display Settings
3. Choose a native built-in display monitor (If laptop)
4. Under Refresh rate, Change the refresh rate to a lower setting.
1. Disable Desktop Window Manager:
   1. Access the Power User menu by right-clicking the Windows taskbar icon.
   2. Select Run.
   3. Type services.msc into the Run dialog box.
   4. Locate Desktop Window Manager Session Manager.
   5. Right-click it and select Stop.
   6. Right-click Desktop Window Manager Session Manager again.
   7. Select Properties.
   8. Under the General tab, modify the start-up type to Disabled.
   1. Press OK.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, deniel.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, deniel.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician