Graphical Image Corruption with VMware Workstation

[Omegashel]

Hi there is this weird issue I noticed ever since Updating to Driver 32.101.6557 and .6632
VMware Workstation has this weird Graphics bug but downgrading to Driver .6460 doesn't have this issue.

 

 

[VonM_Intel]

Hi, Omegashel.

Thank you for posting in our Community. I see the graphical corruption in VMware Workstation in the image you shared after updating to drivers 32.101.6557 and .6632, while confirming that downgrading to .6460 resolves the problem.

To help us investigate further, could you provide the following details?

1. Which version of VMware Workstation are you using?
2. Are you using 3D acceleration inside VMware? If so, does disabling it change the behavior?

I’d like to investigate further by verifying details such as your Windows version, exact driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. Additionally, if you’ve conducted any other tests, please share the details so we can avoid repeating troubleshooting steps.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Omegashel]

• I'm using the latest Version of VMware Workstation Version 17.6.2 and Disabling 3D Acceleration gets rid of the Corruption
• My Windows version is Windows 11 24H2 26100.3323
• GPU Drivers that has the issue is 32.101 .6557/.6559 and .6632
• The Driver that doesn't have this problem is 32.101.6460 and prior

[VonM_Intel]

Hello, Omegashel.

It seems a bit unusual that disabling 3D acceleration resolves the issue, especially considering the specific versions of the GPU drivers. It’s possible that the issue is related to compatibility between the latest GPU drivers and VMware Workstation, or a specific interaction with Windows 11 24H2. In the meantime, while I don't have a definitive answer at the moment, I will need to conduct further research on this issue and will update this thread with a response as soon as I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Omegashel.

Thank you for your patience as I work to resolve your issue. To assist with further troubleshooting, I would like to provide some important information. I see that you are using an Inspiron 7506 2-in-1 device. OEM (Original Equipment Manufacturer) drivers are specifically designed by the manufacturer (in this case, Dell) to ensure optimal compatibility and performance with your device's hardware. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver. Users can check for matching OEM driver versions at OEM websites. For more information on how the installation of this driver may impact your OEM customizations, see this article. For optimal performance and compatibility, I recommend using the latest Dell OEM driver, version 32.0.101.6078. You can download the driver and other updates for your Inspiron 7506 2-in-1 from the official Dell website here: Dell Drivers

In line with the VMware Workstation Version 17.6.2, could you please confirm if you downloaded VMware Workstation Version 17.6.2 directly from the Broadcom website, as mentioned in the release notes here: VMware Workstation 17.6.2 Release Notes as I am planning to isolate and replicate the issue on my side, so knowing if the download was done directly from Broadcom will help me move forward.

Best regards,

Von M.

Intel Customer Support Technician

[Omegashel]

It's not possible to download VMware directly from Broadcom's Site as it has been this way ever since Broadcom Bought VMware

I got my download from Techspot.com https://www.techspot.com/downloads/189-vmware-workstation-for-windows.html

And I don't use Dell's GPU Driver as its 8 Drivers Behind .6460

[VonM_Intel]

Hello, Omegashel.

I see your point. Actually, it is possible to download VMware directly from Broadcom's site. You need to log in to the Broadcom Support Portal to access the downloads. Interestingly, you found VMware on Techspot. Sometimes, third-party sites like that can host software, but it's always safer to download directly from the official source, even if it's not as straightforward now.

In the meantime, I'll do some additional research on this and will update this thread once I have more details

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Omegashel.

Thank you for your patience. I am currently investigating the issue you’ve reported. If I identify a bug or any problem that requires fixing on my end, please be assured that it will be addressed directly with the official developers, rather than through third-party websites. Since I cannot verify whether the site you mentioned provides the correct version of the app, I recommend consulting the software developer for further guidance.

Additionally, I can attempt to replicate the issue in our lab. However, for accuracy, I will perform the replication using the official VMware site rather than the third-party site you referenced. I will keep you updated on our progress and provide more details as I move forward with my investigation.

Thank you for your understanding.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Omegashel.

To ensure that I can provide the best possible support, I recommend downloading the app only from official sources. For assistance with VMware-related issues, I suggest referring to VMware's official support channels or downloading the software directly from their official website. This will ensure you have the correct version and the most up-to-date support options.

Best regards,

Von M.

Intel Customer Support Technician

[Omegashel]

I'm on the latest version of VMware (17.6.3 build-24583834)

[ksio89]

Facing the same issue here, and for that reason I did not create another thread just to report the same bug. Something in latest graphics drivers is causing graphical corruption in VMware Workstation when 3D acceleration is enabled. This wasn't happening on version .6458, which was the version installed before updating to .6647. Here are two examples comparing how virtual machines look when 3D acceleration is enabled and when it's not (also how it looked with driver .6458 and 3D acceleration enabled):

Like OP, this is happening on a laptop (Samsung) with identical CPU/GPU.  I have latest build of VMware Workstation Pro installed, so updating from 17.6.2 does not fix the issue like @Omegashel stated in the previous reply.

Core i5-1135G7/Iris Xe Graphics G7.

VMware Workstation Pro 17.6.3

Windows 11 Home Single Language 24H2.

Here's my SSU info: