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After I installed Graphics 101.5186_101.5234, I found that the driver was not compatible with QQ, a Chinese chat tool, and the laptop's radiator fan would keep spinning at high speed, as if it were running a game. Hope to fix this problem.
The QQ version is 9.9.7，The laptop's CPU is the 13th generation of the Core I9.
QQ official download address：https://im.qq.com/pcqq/index.shtml
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Hello Leafer,
Thank you for posting in Intel Communities.
I am sorry to hear that you have issues to your QQ application after you tried to install our latest graphics driver. For us to provide you with an accurate recommendation, please provide the following information.
- Why did you update your graphics driver?
- Is the QQ app working normally before you updated your graphics driver?
- Did you experience an issue relating to your laptop graphics before you updated your driver?
- How did you update your driver?
- What are the steps you took to troubleshoot the issue?
- Please provide the SSU logs so we could peek at your system and investigate the issue further. You can follow the instructions on this article, How to get the Intel® System Support Utility Logs on Windows* for your complete guide and attach the txt file when you reply.
Looking forward to your response.
Best regards,
Catulpos_Intel
Intel Customer Support Technician
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Hello Leafer,
Thank you for posting in Intel Communities.
I am sorry to hear that you have issues to your QQ application after you tried to install our latest graphics driver. For us to provide you with an accurate recommendation, please provide the following information.
- Why did you update your graphics driver?
- Is the QQ app working normally before you updated your graphics driver?
- Did you experience an issue relating to your laptop graphics before you updated your driver?
- How did you update your driver?
- What are the steps you took to troubleshoot the issue?
- Please provide the SSU logs so we could peek at your system and investigate the issue further. You can follow the instructions on this article, How to get the Intel® System Support Utility Logs on Windows* for your complete guide and attach the txt file when you reply.
Looking forward to your response.
Best regards,
Catulpos_Intel
Intel Customer Support Technician
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I have reported to the QQ software development team that the software version has been adjusted and upgraded, and the problem of conflict with the graphics card driver of this version has been solved, resulting in the high-speed running of the notebook's radiator.
thank you.😁
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Hello Leafer,
Thank you for providing us the steps that resolved the issue you have with the QQ app. As such, we will now go ahead and close this thread. If you have any other concerns, please post a new one since this will no longer be monitored.
Have a great day ahead!
Best regards,
JCatulpos
Intel Customer Support Technician
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