Graphics Black Screen Problem

[BMT]

Recently I've been having this problem, when running games, where the screen turns fully black, except for the backlight. After this happens I need to fully restart my computer as it becomes basically unusable. Sound continues to work after this.

One solution I tried was to use win-ctrl-shift-b to restart the graphics driver, but this resulted in the same problem, making me think that is a driver issue. I've tried updating and reinstalling my graphics driver but I still have the same problem.

Any help is greatly appreciated. Thanks!

[BMT]

Update: Trying to run games without the driver installed works, but I obviously get errors when it needs to render anything with it.

[NormanS_Intel]

Hello BMT,

To assist us in identifying the underlying cause of the black screen issue, I would be grateful if you could provide the following information:

1. The names of the games during which the black screen occurs.

2. Any error messages that appear when the issue presents itself.

3. The Intel® System Support Utility Logs from your computer, will allow us to examine your system configuration thoroughly. Kindly attach the logs to this thread.

4. Could you confirm if the problem you're encountering only occurs when playing a game? 

Your prompt response with these details will be invaluable in helping us understand your system setup and the specific games affected.  

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello BMT,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello BMT,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer