Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
19534 Discussions

Graphics Card Driver Issues when using external screen

jonathanhe
Beginner
‎02-13-2021 11:00 AM
335 Views

Hey Everyone,

I had to change my graphic card driver from a supposedly manufacturer-modified version to the generic Intel driver in order for Adobe  Premiere Pro to properly work on my Laptop. After Installation, as soon as I try to connect my laptop to the second screen, the laptop's screen now starts flickering and the second screen does not get any signal. I already ran tests to determine the source of the problem and it seems to be the driver that causes the issues, not the hardware, app or the other screen. Is there any way to fix this?

Thanks for your help 🙂

0 Kudos

Link Copied

2 Replies
AlHill
Super User
‎02-13-2021 11:31 AM
320 Views

Did the manufacturer supplied driver work with the external screen?  If so, there is your answer.

Doc (not an Intel employee or contractor)

0 Kudos
Copy link
jonathanhe
Beginner
‎02-14-2021 03:35 AM
300 Views
In response to AlHill

Yes, it did. My hope was that the solution wouldn't require me to choose between the screen and properly running premiere pro but it seems like that's not possible then...

Anyway, thanks for the answer

In response to AlHill
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.