Hi DBrooks,
Thank you for posting in our Community and for the steps you’ve already taken. This issue can arise due to problems with the uninstallation of previous versions of the software, which may not have been properly removed and can lead to conflicts during the installation of new updates. Specifically, if the old version remains in a corrupted state, it can cause the installation process to hang or fail, as the system may be trying to locate missing files that are no longer available. This can result in a loop where the installation cannot proceed, and the software appears to be stuck. To help me troubleshoot this further, may I kindly ask:
- Have you tried running the installation as an administrator while temporarily disabling any antivirus or security software?
- Were there any error messages, logs, or codes displayed during the freeze, or does it just remain stuck?
- Could you confirm if this happens when connected to the internet via Wi-Fi, Ethernet, or both?
- Could you check if the system has any pending Windows updates, aside from the ones you mentioned, that might affect the installation?
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
