Graphics Problem

[tech_aashish]

I have been using an Asus Vivobook 15 Laptop for the past 2 years with the integrated Intel Iris Xe Graphics unit under the hood. For the past couple of days, my laptop's graphics seems to get problematic from performing difficult jobs like Editing and doing a playback on Davinci Resolve to a simple job like watching an youtube short/video in a respectable quality or playing a video file stored in my system. The screen, while editing or doing any GPU intensive task gets pixelated with a pinkish shade kinda like those old CRT tv when there is no signal. This problem gets more significant each time I open my device to edit or watch video. My display and CPU works fine though.Kindly help me in this regard.

[JeanetteC_Intel]

Hello tech_aashish,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) What is the current graphics driver installed?

2) What changes has been made prior to the issue (OS updates, drivers updates, settings changed, hardware add-ons, etc.)?

3) What troubleshooting steps have you attempted so far? For example, have you tested with a different monitor/display or adjusted/reseated cables?

4) Does the problem occur even when you're not using video-related applications or those that consume a lot of video resources?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[tech_aashish]

Thanks for the reply. My Machine is an Asus VivoBook 15 Oled Which I bought 25 months ago. The machine was running great when all of us sudden, the graphics started to malfunction at DaVinci Resolve Software and in Youtube playing 1440p content (Even Watching short form content and moving the timeline forward and back sometimes creates a glitch and causes the application to shut down or restart with a lower quality. Other than that, even playing true 4K movies downloaded Locally in my system (A movie about 10Gb) plays great and there is no lag whatsoever. I will attach the necessary details below

There were two drivers which I switched back and forth, resetted the driver and even uninstalled and reinstalled it, did the Cntl+Win+Shift+B command too. I have recently switched the video files of Davinci into 4k AVC format and transferred into a portable NVMe External SSD which is giving a write speed of 300Mbps on average. It was working fine when i did the transfer, but started glitching afterwards. Also, I attach an Intel Stats page down as a screenshot.

Thanking You,
Aashish

.

[JeanetteC_Intel]

 Hello tech_aashish,

Thank you for providing this information. I will review it internally and get back to you with an update as soon as possible.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello tech_aashish,

Please proceed with the following steps below:

1) Contact your system manufacturer support team to get assistance with updating your BIOS to the latest version 305.

2) Make sure that there are no pending Windows Updates.

3) Download the latest OEM driver, version V32.0.101.5768 then proceed with clean installation using Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[tech_aashish]

I will get the BIOS updated by a technitian tomorrow and let you know ✌️

[JeanetteC_Intel]

Hello tech_aashish,

Sounds great! Let me know how it goes. I'll look forward for an update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello tech_aashish,

I'd like to check if you've updated the BIOS firmware and how the process went.

Looking forward to your update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello tech_aashish,

I hope to know if you were able to complete the following recommendations below:

1) Contact your system manufacturer support team to get assistance with updating your BIOS to the latest version 305.

2) Make sure that there are no pending Windows Updates.

3) Download the latest OEM driver, version V32.0.101.5768 then proceed with clean installation using Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Since I haven't received any response from you recently, I will go ahead and close this thread. If the issue persists, I strongly recommend reaching out to your system manufacturer's support team for further assistance.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician