Graphics corruption and display error

[NewMoon013]

Hello! I ran into an issue that involved in 6651. From the video, it showcases the bug that not only does it in this game, but also in images and videos from web browsing through the internet as well which aren't provided as the video can do the trick for this one. I then reverted back to 6632 (no idea about 6647) as it didn't have that sort of issue. Other than that, I'll be waiting for further assistance. Thank you!

[NewMoon013]

Yeah, I was busy with work and it didn't send an email on my end. But, the HDMI testing, it has failed for some odd reason. I recently bought them and had no luck with it. I don't mind someone else testing it. Still the same result with the driver issue nonetheless. Thank you for waiting on me!

[VonM_Intel]

Hello, NewMoon013.

Thank you for the update, and no worries. I understand how busy things can get. I appreciate you taking the time to run the HDMI tests, and your effort to isolate the issue is incredibly helpful. Given that the HDMI testing did not yield different results and the issue persists even with newly purchased hardware, it does seem increasingly likely that this is a driver-related anomaly. I’ve noted that you're open to further testing, and I’ll take note of that as we continue investigating. In the meantime, I’ll proceed with the next steps internally and keep you posted with any findings or recommended actions.

However, before I proceed with the next steps, and as previously noted, I have reviewed the most recent video you shared. To ensure I fully understand your intention, could you kindly clarify whether the video is meant to demonstrate the steps to reproduce the issue or if it highlights a specific problem? At this time, I was unable to identify any abnormalities based solely on the video.

Thanks again for your patience.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, NewMoon013.

Thank you for your continued engagement and for providing the video evidence. I’ve carefully reviewed and rewatched the video you submitted and observed the lines you referenced. Please note that they appear to differ from what was shown in the initial video, which caused a bit of confusion on my end. Rest assured that I am continuing my investigation to better understand the issue. I will provide you with an update as soon as additional findings become available.

I appreciate your patience and cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

From the previous reply, it was to highlight the specific problem. Thus, I made the video to showcase it. I also want to thank you for your cooperation as well. 😄 Aside from that, I also wanted to let you know that the GPU is also not overclocked. It remains in stock configuration setting when it was released to the general public to buy it out. Other than that, I'll continue to wait for future driver updates from your guy's end. TTYS!

[VonM_Intel]

Hello, NewMoon013.

Thank you for your continued patience while I thoroughly investigated the issue. Following extensive testing with our Intel® Arc™ A770 graphics card and driver version 32.0.101.6734, I was unable to replicate the screen blackout issue you reported while running iRacing. System performance remained stable throughout my testing scenarios. However, we did observe a separate issue, specifically, the car model does not appear when viewed in the Paint Shop section of the game. Please rest assured that this anomaly has been formally reported to our development team for further investigation. In the meantime, I will post an update in this thread once I have more information about this matter

I truly appreciate your collaboration and diligence as we work through these findings together.

Best regards,

Von M.

Intel Customer Support Technician

[NewMoon013]

Quite the lovely find from that. Though, this would be an odd question. Would my A770 LE be defective or would this still be a bug since it wasn't able to be reproduced? Again, a weird question, but wouldn't mind getting a rough answer to that. I will continue on with 32.0.101.6737 and 32.0.101.6739. I look forward through our collaboration with you as well!

[Felipe_Intel]

Hi @NewMoon013 , 

If you are ok with it, let's wait until we find a fix for the Paint Shop issue. If after that, you still have the other issue, we can revisit it. Sounds good? 

[NewMoon013]

Yeah, I can wait. I'll continue using 32.0.101.6737, then switching to 32.0.101.6739 to try it out. I'll report about 32.0.101.6737 when I'm done with it. Cheers!

[NewMoon013]

Okay, so I've done the test with 32.0.101.6737 and it has been stable, despite the bugs being present. I moved on to 32.0.101.6739 to see where it leads to. Other than that, I'll continue to test with the newer drivers when they come by. (P.S Didn't realize 32.0.101.6790 came out. So, I'll also have fun with that!) 😄

[NewMoon013]

Okay, I've done some testing. From 32.0.101.6737 and 32.0.101.6739, they have been good with its driver itself, despite the bugs being present. But for 32.0.101.6790 and 32.0.101.6793, they still have those bugs, but there's random chances that it would fix itself. I don't know why that's the case, but to me, it's a good step forward from what's been behaving on my computer. Just wanted to chime in on the update.

[Felipe_Intel]

Thanks for the feedback. We're still working on this. Once a fix is out, I'll be sharing the details here. Thanks for your patience. 

[NewMoon013]

Hello, just chiming in with the news that the iRacing blank screen may be gone, but, I haven't done some extensive testing to see if it's clear. But for 32.0.101.6874 up till 32.0.101.6877, they have been far stable. However, for 32.0.101.6876, I noticed that the video media player doesn't glitch as much as before compared to the most recent released driver of 32.0.101.6877. Nonetheless, they have been stable. Only once did I get a BSOD in a long time, but, I wasn't able to get a picture of what the possibility could be. I'll continue waiting newer drivers being released.

[Felipe_Intel]

Hi! Yes, a fix for this issue was included in driver 32.0.101.6874. Any driver newer than that should do the trick. Please confirm if the problem originally reported (the window flickering shown in the video posted in the first message) is gone so we can close this ticket. 

If after testing the new driver, you are experiencing some other issue, we'd appreciate if you can create a new ticket/forum post so we can follow up there, as it would be a different issue not related to this one.

[VonM_Intel · Accepted solution]

Hello NewMoon013, 

Thank you for your continued cooperation. Based on our internal investigation and validation testing, we’ve confirmed that the issue in question has been resolved starting with Intel® Graphics Driver version 32.0.101.6874 WHQL Certified. For the best results, we recommend updating your system to this version or to the latest available release, 32.0.101.6881 WHQL Certified or newer.

Before proceeding with the update, we strongly advise performing a clean installation using the Display Driver Uninstaller (DDU) tool to ensure that any remnants of previous drivers do not interfere with the new installation.

You can download the latest driver here:

🔗 Intel Graphics Driver Download

Kindly let us know the outcome.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello NewMoon013, 

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello NewMoon013, 

As mentioned during our previous interaction, we’ve confirmed that the issue in question has been resolved starting with Intel® Graphics Driver version 32.0.101.6874 WHQL Certified. For optimal performance and stability, we recommend updating your system to this version, or preferably to the most recent release, version 32.0.101.6881 WHQL Certified or newer.

Before updating, we strongly recommend performing a clean installation using the Display Driver Uninstaller (DDU) tool. This helps ensure that any remnants of previous driver versions are fully removed and do not interfere with the new installation.

Please let us know if you need assistance with the update process, we’re here to help

However, I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician