Graphics driver updates

[Fedele1]

Intels driver assistance keep sending me Windows GPU driver updates for Intel Arc & Iris Xe Graphics. I don't have this gpu...im running Intels integrated UHD graphics 770 on my system with CPU Intel core i7 147000. The first time I was notified of this driver update I downloaded it because it passed the compatibility test. The install was successfully installed but no trace of it to be found on my system. Infact I started getting screen dimmed & HDR issues after I downloaded it. Whenever info of my graphics card is displayed it only shows my integrated driver & not the Arc/Iris. How do I stop this update? I have a new MSI Pro workstation desktop with Windows 11 OS purchased only 3mths ago

[DeancR_Intel]

Hi Fedele1,

Thank you for contacting Intel support regarding the graphics driver update notifications you're receiving. I understand your concern about receiving Arc & Iris Xe Graphics driver updates when you have Intel UHD Graphics 770 integrated graphics, and I can help clarify this situation for you. 

To better assist you and resolve the screen dimming and HDR issues you're experiencing, I recommend first trying a clean installation of the latest Intel graphics driver version 32.0.101.7028. This may resolve the display issues you're encountering. 

Please follow these steps: 

1. Perform a clean driver installation using DDU (Display Driver Uninstaller) following Intel's official instructions: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html 
2. Download and install the latest Intel graphics driver (32.0.101.7028) from: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 

Additionally, I need to gather some information about your system: 

• Can you confirm your exact CPU model? (You mentioned i7 147000 - could you verify if this is i7-14700 or i7-14700K?) 
• What is the exact model of your MSI Pro workstation desktop? 
• What is the make and model of your display/monitor? 
• Could you please provide an Intel SSU (System Support Utility) report? Download from: https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html 

For faster communication and to efficiently troubleshoot after you've tried the driver update, I'd like to schedule a phone call. This will allow me to guide you through any remaining issues in real-time. 

The Intel Arc & Iris Xe Graphics driver package includes support for UHD Graphics 770, so the latest driver should properly support your integrated graphics. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Fedele1]

Thank you for your reply...I should've been more specific on my systems specs. I guess thats got alot to do with the way the graphics behave. I've gathered some system specs for you below...

PC: MSI PRO H610 DP180 (MS-B0A7)
OS: Microsoft Windows 11 Home 64-bit Ver.2009 (OS build 26100.5074)
BIOS Version: 9.30
CPU: Intel(R) Core(TM) i7-14700

DISPLAY/MONITOR: Samsung 32" Smart UHD Monitor M70B...Model: LS32BM700UEXXY

GRAPHIC: Intel(R) UHD Graphics 770

I have sent you a full diagnostic report to your email.

Regards,

Fedele

[DeancR_Intel]

Hi Fedele,

Thank you for providing the detailed system specifications! This information is very helpful for understanding your setup and the graphics driver issues you're experiencing.

Your system specifications:

• PC: MSI PRO H610 DP180 (MS-B0A7)
• OS: Windows 11 Home 64-bit Ver.2009 (Build 26100.5074)
• BIOS: Version 9.30
• CPU: Intel Core i7-14700
• Display: Samsung 32" Smart UHD Monitor M70B (LS32BM700UEXXY)
• Graphics: Intel UHD Graphics 770

I understand you mentioned sending a full diagnostic report to my email; however, I haven't received it yet. I will send you a separate private email shortly where you can securely share the diagnostic report and we can continue troubleshooting your screen dimming and HDR issues.

The Intel Arc & Iris Xe Graphics driver package does include support for your UHD Graphics 770, which explains why the Driver & Support Assistant is offering these updates. However, the screen dimming and HDR issues you're experiencing after installation need to be resolved.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Fedele,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician