Graphics drivers

[RDunn5]

Greetings, I first want to say thanks and apologize for not following up on this thread that I started.

community.intel.com/t5/Graphics/Video-issue-after-latest-update/m-p/1223891#M91098

I have "spells" with my computer use. Sometimes I will go through periods when I will be inside a lot and I tend to use my devices a lot and then there will be some when I don't want to be inside at all and I'll hardly use them at all. This was the case here and the laptop was working well after I did the driver rollback so this issue got lost  in that. But I want the moderator who followed through regardless of my lack of attention  and response to know that I do appreciate the effort to contact me for more info. It's hard to find good support like this any more and I shouldn't be part of the issue by not doing my part and for that I have to apologize.

On the subject of updates, I have the Intel Core series processors in both of my laptops, Intel integrated graphics, also in both, and the wireless cards are also both Intel based wifi/bluetooth wifi 6 m.2 cards, all of which are included in updates when the Intel driver utility pops up notifying me of available updates. This happens quite often, I'd say about once a month on average. I haven't really tracked it and it seems like it happens more frequently at some periods and less at others. I am assuming that is just a condition of when the updates are released. I have noticed that there is always a note that says I should use drivers available from the manufacturer of my PC, which in my case would be Dell. I have Dell Support Assistant as well but it hardly ever pops up for updates for any of the Intel stuff. In fact it hardly ever pops up at all. Once in a while for a bios update is all I ever really see it for. I do use it for general support for the laptops on occasion but I still don't really ever notice any updates avaialble for chipsets, graphics/audio drivers, or network cards. So when the Intel utility pops up with them I usually accept, regardless of the note about using updates from the manufacturer. I think updates are important and if Dell isn't offering them that I should grab them from Intel when they are available. Only once in a while have any of them been problematic and both times that I can recall a simple rollback fixed the issue. So I am inqiuring to get feedback on this.

Should I be waiting for however long it takes Dell to offer updates, or go hunting for them through Dell, and turn the Intel update utility off? Or is it ok to keep using the Intel updates and not worry about Dell offering any? 

[AlHill]

Why use IDSA when dell has their own utility suited for their hardware?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[RDunn5]

Well because Dell's never has any updates for the hardware, Intel does. Do you always answer a question with a question? Isn't there a name for that?... Geez I'm having a hard time remembering, guess I'll go look it up.

[AlHill]

@RDunn5 Glad I could help.  We have lots of users who do not understand who supports their hardware.  But, complaing here about Dell (which you chose, btw) is like complaining to Dixie Cup about the coffee.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[n_scott_pearson]

Updates offered by the Dell tool are validated on their hardware; Intel's standard packages and updates are not. The standard recommendation for laptops is to use the update mechanism provided by the vendor, not Intel's IDSA tool.

Wireless cards offered in Dell systems are often OEM units that have differing (modified) firmware and requirements, firmware that is not going to be offered or installed by the standard driver. This might not be an issue but, then again, it might.

Seriously, if you are going to come here and complain about the Dell tools, why are you purchasing their laptops? If their support is not meeting your requirements or expectations, why aren't you doing something about it (other than complaining here)? Remember that you have absolutely no warranty of any kind from Intel; your warranty is exclusively from Dell.

Just saying,

...S

[RDunn5 · Accepted solution]

I was asking a question and included my reasoning for asking the question... That is all. If you all took that as complaining, that's you. It wasn't meant that way. I'm not one of you guys, hence my being here asking questions. What is it with you people in these online communities? They are suppose to be here to help those of us who are having issues, questions, etc, but for some reason, it seems like you are selective about those you choose to "like" for whatever reason and automatically jump down others' keyboards for no apparent reason.

We don't all know everybody's particular etiquette and there's no way to guage emotion from text. I try to keep my wording clear and concise and add as much information as possible because that's what the general rules for most forums say to do. However some of us are told we're too wordy, or that the information we supplied doesn't help, yada yada yada and the conversation automatically goes sideways or ends there, either from the OP being ignored for no valid reason or simply not coming back because of what they ran into, a great big wall of moderator attitude that is totally unwarranted.

A spelling or grammar error or a typo in some cases. Nobody's perfect, least of all people who don't even try to understand who may be on the other end or what they may be trying to accomplish. And I'm not singling any of you or this site out either, it's everywhere. Nor am I "complaining" for just myself, I read a lot of the threads before I post to see if my problem is addressed because that's also what the rules say to do because heaven forbid anybody who is offering something up should have to have any sort of inconvenience.

The world, and cyberspace, are full of characters of all types. Yes, there are a few that get it, a huge population that falls in the middle, and then many who just don't. They need help too whether they "get it" or not and if they aren't being belligerent or otherwise rude, they shouldn't have to deal with the attitude simply because they aren't "in the know", or don't have the best writing skills, or know the proper "etiquette", which I think is a bunch of nonsense anyway. It's the internet, gimme a break. I think it's just a fancy word to justify moderators being like the internet police only they don't have an administration to answer to. Can you imagine what it would be like out there if real cops didn't have to answer for their actions? Thank goodness they do. Good grief! Later, and don't worry, I doubt I'll be back to ruffle any more feathers!

[AlHill]

@RDunn5 Marking your response as a solution is wrong.

Scott and I are not moderators.

You went off on some tangent with your "solution".

It is the holidays.  You need to sit back and relax.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]