Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Graphics failure with C# WPF 3D content and Inter graphic driver Iris XE

dinhquangtrung
Beginner
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Jocelyn_Intel
Employee
805 Views

Hello, @dinhquangtrung  

 

Thank you for the information provided, however, we need more details about what is your issue exactly ( e.g. 3D shades corruption, specific error logs, color corruption, etc.). 

 

  1. Does it give a specific error or logs? 
  2. Update your graphics driver to the latest version 31.0.101.4369
  3. Please provide us with an Intel® SSU report. Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
859 Views

Hello, @dinhquangtrung  

 

Thank you for posting on the Intel® communities. I will gladly assist you here. 

 

  1. What is your issue exactly? Please provide more details to understand your issue. 
  2. What is your Motherboard or laptop's specific model? 
  3. Just to confirm, your graphics model is Intel® Iris® Xe Graphics, is it correct? 
  4. Please provide us with a screenshot or video showing the issue. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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dinhquangtrung
Beginner
824 Views

Hello,

I attached PC spec, screenshot as your request.

Please check .

 

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Jocelyn_Intel
Employee
806 Views

Hello, @dinhquangtrung  

 

Thank you for the information provided, however, we need more details about what is your issue exactly ( e.g. 3D shades corruption, specific error logs, color corruption, etc.). 

 

  1. Does it give a specific error or logs? 
  2. Update your graphics driver to the latest version 31.0.101.4369
  3. Please provide us with an Intel® SSU report. Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
765 Views

Hello, @dinhquangtrung  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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dinhquangtrung
Beginner
754 Views

Hello,

After i updated driver, the graphic is displayed normally.

Thanks you for your support.

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Jocelyn_Intel
Employee
735 Views

Hello, @dinhquangtrung  

 

Thank you for letting us know, we are glad to hear that the issue is no longer present. 

 

We will proceed to close this thread now. If you need any additional assistance, please do not hesitate to contact us back and submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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