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HD 3000 problem after driver update

LRobe6
Beginner
‎10-10-2013 06:39 AM
1,566 Views

I've had my Dell Inspiron N4110 for a while; it came with an Intel HD Graphics 3000 video card. I just yesterday updated to what the Intel driver update applet tells me is the latest version of my driver - 9.17.10.3223 - and I'm having visual problems now. If I close my laptop to make it sleep, upon waking it and entering my password, the screen gets glitchy, loses color, and is hard to read; restarting it fixes it (and it actually fixes itself on the "Shutting down" screen!) For some reason, it doesn't do this when I select Sleep or Hibernate from the start menu and then wake it up, so it's more of an annoyance than anything. Any help? My OS is Windows 7 Home Premium 64bit and RAM is 4 gigs if that helps.

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DArce
Valued Contributor III
‎10-11-2013 09:22 AM
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Try updating the BIOS in your system to http://www.dell.com/support/drivers/us/en/555/Product/inspiron-14r-n4110 A12 version, this is available here:

http://www.dell.com/support/drivers/us/en/555/Product/inspiron-14r-n4110 http://www.dell.com/support/drivers/us/en/555/Product/inspiron-14r-n4110

Then uninstall the video driver installed, from Control Panel, Programs and features, locate any entry similar to Intel® Graphics Media Accelerator or video driver and remove it. After that, restart your system and try to install the generic driver using the file posted here.

Intel® HD Graphics Driver for Windows 7* and Windows 8* Download Center

To install that driver, lease follow the instructions on this article:

http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics | Computer Manufacturer Graphics Driver Detected

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