HD 4000 graphics, Cloned mode are lost when following a link in powerpoint presentation when following a link in powerpoint presentation???

[HRøds]

My Dell laptop with Intel HD 4000 graphics, are configured with a secondary screen (Vivitek projector and smartboard), in cloned mode. When a link inside a powerpoint presentation are clicked the cloned mode are lost in favour of extended desktop mode!!!!

Has anybody experienced similar problems and come about any solutions?.

Thank you in advance.

[Amy_C_Intel]

Hello hensemand,

Could you provided us with more information, your computer model, the graphics version you're using, the port that you're using to connect the computer to the secondary screen could you also provided us with the secondary screen model.

Regards,

Amy.

[HRøds]

Hi Amy!

Thank you for replying1

Below a complete output from dxdiag. Should contain all inf on computer and graphics.

The porttype is VGA, and the secodary screen is a Vivitek dx881st projektor.

Regards,

Hensemand

------------------

System Information

------------------

Time of this report: 9/22/2015, 14:05:27

Machine name: 335-020-131303

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

Language: Danish (Regional Setting: Danish)

System Manufacturer: Dell Inc.

System Model: Latitude E5530 vPro

BIOS: BIOS Date: 08/10/13 19:20:49 Ver: A12.00

Processor: Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz (4 CPUs), ~2.7GHz

Memory: 4096MB RAM

Available OS Memory: 3970MB RAM

Page File: 1404MB used, 6533MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_054A1028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Standard PnP-skærm

Monitor Model: unknown

Monitor Id: CMN15B1

Native Mode: 1920 x 1080(p) (60.006Hz)

Output Type: Internal

Monitor Name: Standard PnP-skærm

Monitor Model: Dx882ST

Monitor Id: DPC7642

Native Mode: 1280 x 800(p) (59.810Hz)

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.4226 (English)

Driver Version: 10.18.10.4226

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/25/2015 03:19:58, 10948400 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-1A63-4025B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x054A1028

Revision ID: 0x0009

Driver Strong Name: oem18.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.4226:pci\ven_8086&dev_0166

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY Video...

[Amy_C_Intel]

Please try the following;

Install the driver http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e5530/drivers/advanced Product Support | Dell US, go to BIOS and chose;

once installed restart your computer.

Then install https://downloadcenter.intel.com/downloads/eula/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT-?httpDown=https://downloadmirror.intel.com/25313/eng/win64_153339.exe win64_153339.exe and once installed restart the computer.

Let me know your findings.

Regards,

Amy.

[HRøds]

Hi Amy!

Did the above updates, but it did not change the problem. Cloned mode are stil lost when following a link (to a youtube movie) inside a Powerpoint presentation.

Regards,

Hensemand

[Amy_C_Intel]

I performed a lab under these circumstances but I couldn't get the same results at this point let's try the update some components of your system through Windows Update follow these steps http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5 Microsoft Windows Update.

Regards,

Amy.

[HRøds]

Hi Amy!

Windows was already up to date. I tryed whith a HDMI connection, but the problem still remains 😞

Regards,

Hensemand

[HRøds]

Hi Amy!

I solved the problem and it had nothing to do with the graphic card or driver.

Powerpoint actually change the screen setup to extended desktop when a slideshow is startet, and do not set it back to cloned mode when you exit the slideshow.

The solution is to enter following in regstry:

[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\PowerPoint\Options]

"RestoreTopology"=dword:00000001

Regards,

Hensemand