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GWP
Beginner
67 Views

HD Graphics 620 code 43 error

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After reinstalling Windows today I got problems with my graphics, Intel HD 620. Flashing, cannot adjust brightness etc. The driver was giving a problem: code 43. So I reinstalled with the newest drivers several times, but every time it gives code 43 errors. Now even Microsoft Basic Display gives code 43. What can I do? 

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GWP
Beginner
38 Views

Thank you for helping me.

I decided to reinstall Windows another time and after that I could do the Windows 'Intel - Display' update and from that time everything was fine.

Thank you.

View solution in original post

4 Replies
Victor_G_Intel
Moderator
54 Views

Hello GWP,


Thank you for posting on the Intel® communities.


To better assist you, please provide the following logs and information so we can move forward with your support request.


-Please run the following tools and attach the reports generated.  

   

-Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  


-DXDIAG 

•          Go to Start > Run or Windows Key + R. 

•          On the Run prompt, type "dxdiag" then click OK. 

•          On the DirectX Diagnostic Tool window, click on Save All Information. 

•          Browse to a folder, type in a filename then click Save. 


-Intel® Graphics report


Instructions link:


https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


Note: With the graphics report you don’t have to send reports from both tools just the one you currently use if applicable.


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
41 Views

Hello GWP,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


GWP
Beginner
39 Views

Thank you for helping me.

I decided to reinstall Windows another time and after that I could do the Windows 'Intel - Display' update and from that time everything was fine.

Thank you.

View solution in original post

Victor_G_Intel
Moderator
29 Views

Hello GWP,

 

Thank you for posting on the Intel® communities.

 

We are glad to know that you've found a solution. Since the thread is now solved, we will proceed to close it.

 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Victor G.  

Intel Technical Support Technician