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After reinstalling Windows today I got problems with my graphics, Intel HD 620. Flashing, cannot adjust brightness etc. The driver was giving a problem: code 43. So I reinstalled with the newest drivers several times, but every time it gives code 43 errors. Now even Microsoft Basic Display gives code 43. What can I do?
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Thank you for helping me.
I decided to reinstall Windows another time and after that I could do the Windows 'Intel - Display' update and from that time everything was fine.
Thank you.
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Hello GWP,
Thank you for posting on the Intel® communities.
To better assist you, please provide the following logs and information so we can move forward with your support request.
-Please run the following tools and attach the reports generated.
-Intel® System Support Utility (Intel® SSU)
Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View".
• Click on the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click on "Next", then "Save".
-DXDIAG
• Go to Start > Run or Windows Key + R.
• On the Run prompt, type "dxdiag" then click OK.
• On the DirectX Diagnostic Tool window, click on Save All Information.
• Browse to a folder, type in a filename then click Save.
-Intel® Graphics report
Instructions link:
https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html
Note: With the graphics report you don’t have to send reports from both tools just the one you currently use if applicable.
I look forward to hearing from you.
Regards,
Victor G.
Intel Technical Support Technician
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Hello GWP,
Were you able to check the previous post?
Please let me know if you need further assistance.
Best regards,
Victor G.
Intel Technical Support Technician
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Thank you for helping me.
I decided to reinstall Windows another time and after that I could do the Windows 'Intel - Display' update and from that time everything was fine.
Thank you.
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Hello GWP,
Thank you for posting on the Intel® communities.
We are glad to know that you've found a solution. Since the thread is now solved, we will proceed to close it.
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Victor G.
Intel Technical Support Technician
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