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BGord1
Beginner
2,151 Views

HD500 multiple monitor setting resets on powerup

Hi,

Just bought a laptop with a HD 500 Graphics and when the laptop is restarted the external monitor is lost and must be detected again. A royal pain in the ***.

Laptop: HP G6 250 (2FG08PA)

Monitor: Asus 23.6" VP247HA connected by HDMI

Out of the box laptop driver version was 22.. and I upgraded to the latest 24. and the same thing.

Found this also happens when the laptop goes to sleep.

This is ridiculous. Any ideas please?

Cheers,

Bill

Identical issue to this thread linked below that is having the same issue with the HD530, I replied to first and the OP just replied saying no-one at Intel had provided a solution in the last 6 months..

I honestly cannot believe that is the case, because as said above this is an asbolutely ridiculous fault for an integrated GPU which are typically in laptops which typically get connected to external monitors.

Please help.

Cheers,

Bill

0 Kudos
12 Replies
AlHill
Super User
113 Views

Well, to get any help, download and run this utility, and ATTACH the results: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, one of the Intel support engineers will be able to assist you.

Doc

BGord1
Beginner
113 Views

^ Thanks, attached as txt file

Did I miss something when logging this job as that would have been very handy to know before I posted?

Also I had previously run the Intel® Driver & Support Assistant and everything is up to date.

1/5 ranking already, wow.

Intel® Driver & Support Assistant
AlHill
Super User
113 Views

Thanks for the information. Since it is the weekend now, you may not have a response until Monday.

Doc

BGord1
Beginner
113 Views

^ Cool, thanks again.

Tried installing DisplayFusion as an alterrnative to see if that might work, it worked when first ran and the monitor was already there but after putting the laptop to sleep and waking it the monitor was gone again and so it was also missing in DisplayFusion and when I tried to load the DisplayFusion profile I created with the 2 monitors that failed because there was no second monitor. This was to be expected given that as an application it relies upon the hardware, hardware which is controlled by the Intel HD Graphics Control Panel, and since that doesn't work I can't see how this can be fixed?

idata
Community Manager
113 Views

Hello likwidsh0k,

 

 

Thank you for joining the Intel Communities.

 

 

Are you using HDMI to HDMI cable? If possible try VGA to VGA cable as well.

 

 

I would like you to try reinstalling some of the computer drivers in a specific order.

 

 

Please install this driver, and then restart the computer https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574...

 

 

Install this other driver, and restart the computer one more time https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574...

 

 

Please download the graphics driver that is on this link, but do not install it yet https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-250-g6-notebook-pc/15747807/model/1574...

 

 

Once the graphics driver has been downloaded follow the next steps:

 

 

1. Disconnect the computer from the Internet

 

2. Right click on Start button, and then click on Device Manager

 

3. Double click on Display Adapters -> Intel(R) HD Graphics 500 -> Driver tab, and select Uninstall -> Select the check box Delete the driver software for this device

 

4. Restart the computer

 

5. Go back to Device Manager -> Display Adapters, and check if the operating system reinstalled a graphics driver. If Windows reinstalled another graphics driver go back to Step 3 until you get the Microsoft Basic Display Adapter.

 

6. Reinstall the graphics driver I provided above.

 

7. Enable Internet connection.

 

 

Please also install the monitor driver from this other link http://dlcdnet.asus.com/pub/ASUS/LCD%20Monitors/VP247/VP247_WHQL_20160510.zip http://dlcdnet.asus.com/pub/ASUS/LCD%20Monitors/VP247/VP247_WHQL_20160510.zip

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
BGord1
Beginner
113 Views

EDIT: Scratch all that, but kept this...

Plus your forums dont remember you.

idata
Community Manager
113 Views

Hello likwidsh0k,

 

 

I tested the latest graphics driver we have on our website (24.20.100.6229) on different graphics controllers, but I was not able to reproduce the issue you are having. I tested the systems in dual display, put them on sleep mode, restarted them, tried them from a cold boot, and the systems remembered the extended desktop setting I set.

 

 

Have you tried contacting HP* in order to get some other troubleshooting steps? I am not sure if the issue you are having is related to either the operating system or a hardware issue with your specific system. The drivers HP* provides on their website have been tested and validated to work fine in your specific computer model. This link will give you HP* contact information https://support.hp.com/us-en/contact-hp https://support.hp.com/us-en/contact-hp

 

 

Regards,

 

Fred D.
BGord1
Beginner
113 Views

Hi Fred,

I tried the VGA cable and it works, sorry about that.

If the VGA cable works does that mean maybe the HDMI cable I have is at fault?

Might see how I can fix the blank screen issue.

Cheers

Edit: I suspect the blank screen issue might have been that my logon screen was showing on the external monitor but was then over HDMI which doesnt work and so was accepting my key presses but I couldnt see them and then when i hit the power key on the lappie it then transferred that screen to the lappie screen with my incorrect password key presses. Now using VGC cable and restarting or waking from sleep the external monitor screen works with password prompt and all works perfectly.

So yeah it may be the HDMI cable or that an external monitor over HDMI you need to manually detect the monitor each time, but with VGA it is working. Pity as HDMI was handy as took sound to the monitor and used the heaphone port on the lappie for headphones and could switch between the two, I don't have the option now.

Sorry for my ramblings.

So new question is why doesnt HDMI work?

idata
Community Manager
113 Views

Hello likwidsh0k,

 

 

Since VGA port works fine then the issue could be either the HDMI cable, the hdmi port on the monitor, hardware issue on the laptop or a problem with Windows*.

 

 

If possible try another HDMI cable or test the cable you currently have on another system.

 

 

If available, try another HDMI display (monitor or TV).

 

 

If both monitor and cable work fine then the issue most likely will be related to the computer itself. In this case the best option would be contacting the laptop manufacturer so they can determine if this is a hardware issue or some type of configuration problem in Windows*.

 

 

Regards,

 

Fred D.
BGord1
Beginner
113 Views

Hi Fred,

Thanks again for the reply. And well... this is embarrassing, the HDMI works perfectly now.

On your advice tried my Samsung TV over HDMI and that worked, so tried the lappie again and worked perfectly, if I put it to sleep or if I restart with both the external monitor wakes up and waiting for me to logon.

My sincere apologies, I have no idea what happened as definitely didn't work before, all I can surmise is maybe the VGA woke something up, I dunno, maybe the guy with the 530 could try the VGA first too?

Thanks for all your help, temperament and patience when I lost my cool.

Stoked this is sorted and can close the job now, though no real answer except maybe the VGA.

Cheers

BGord1
Beginner
113 Views

Hi Fred,

A quick friendly bump that its working perfectly now, one of those odd PC things that no idea why but after trying the VGA the HDMI worked.

Just bumping so you can close the thread.

Thanks again.

idata
Community Manager
113 Views

Hello likwidsh0k,

 

 

I am glad to hear computer is working fine now. Do not hesitate in contacting us back if you have any other inquiry.

 

 

Regards,

 

Fred D.