[HDMI+LVDS Clone] Passmark 11.1 occur "Failed to switch DirectX 10 test to fullscreen mode

[Kokei]

Processor: Intel J6413@1.8GHz

System Memory: 16G

OS: Windows 11 24H2

Graphics Driver:  31.0.101.2137

GOP: 18.0.1044

AP: PerformanceTest_Windows_x86-64_1007.exe

Monitor:

1. CH7511B->G156HANO2.302 Panel: 1920x1080@60.05

2. CH7511B->G156HANO2.302 Panel: 1920x1080@60.05

3. HDMI->BenQ GL2450H: 1920x1080@60

Step:

1. Clean install Windows 11 24H2.

2. Install Graphics driver 31.0.101.2137.

3. Change desktop resolution to 1920x1080, restart system

4. Enable all monitors 1/2/3 as Mirror mode

4. Execute Performance Test.

5. Run Performance Test/3D Mark/DirectX 10

=>Occur error message

[JedG_Intel]

Hello Kokei,

Thank you for posting on Intel Community Forum.

To effectively address the issue, please share the information below.

1. Does the error occur with other DirectX tests?

2. What display cables are being used and its version?

3. What is the full make and model of the monitors?

4. What happens if you switch to extended display mode?

5. Did you perform clean installation using DDU?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Kokei]

Hi Jed:

Here is comment and Log. Please help to check.

1. Does the error occur with other DirectX tests?

=>No, only failed with DirectX 10 Test.

DirectX 9, DirectX 11, Direct X 12 and GPU Compute test are PASS.

2. What display cables are being used and its version?

HDMI: 1.4 Cable

LVDS1/LVDS2: Directly design on board

3. What is the full make and model of the monitors?

Monitor:

1. eDP->CH7511B->AUO G156HAN02.302 LVDS Panel: 1920x1080@60.05

2. DP->CH7511B->AUO G156HAN02.302 LVDS Panel: 1920x1080@60.05

3. HDMI->BenQ GL2450H: 1920x1080@60

4. What happens if you switch to extended display mode?

=>Only Monitor 1/2/3 Mirror: FAIL

=>Monitor 1/2/3 Extend: PASS

5. Did you perform clean installation using DDU?

=>No, already clean install Graphics Driver

[JedG_Intel]

Hello Kokei,

Thank you for sharing all this information—the logs you attached are extremely helpful, and I truly appreciate your effort. To further troubleshoot the issue, could you please try installing the OEM driver v31.0.101.2125? We recommend using drivers provided by the system manufacturer, as they are customized to ensure full compatibility with your system.

If the same issue continues, kindly clarify the points below.

• I noticed that you are using an EPIA-M930, is LVDS implemented via VGA port? If yes, are you using an HDMI adapter for the display?
• Does changing the resolution address the issue with DirectX 10?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Kokei]

Hi Sir:

I already provide detail information. Please report Elkhart Lake Graphics driver issue and fix this issue soon.

Mirror Mode: FAIL

Extend Mode: PASS

Monitor:

1. eDP->CH7511B->AUO G156HAN02.302 LVDS Panel: 1920x1080@60.05

2. DP->CH7511B->AUO G156HAN02.302 LVDS Panel: 1920x1080@60.05

3. HDMI->BenQ GL2450H: 1920x1080@60

LVDS: eDP/DP output to CH7511B LVDS convert chip

[Kokei]

We use Intel formal driver, without  any OEM Driver.

[JedG_Intel]

Hello Kokei,

Thank you for all this. I’ll review the matter internally and work to identify the possible root cause of the issue. Please rest assured that I’ll keep you updated and get back to you as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Kokei,

I'm getting back in touch to inform you that we are actively replicating the issue that you are reporting. To help us in solving this issue, can you please perform a DDU and use the OEM driver? Additionally, is the issue persisting when using only 2 monitors?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Kokei]

Hi Sir:

No any OEM Driver!!!
All installed driver packages are base on Intel BKC.

Best-Known Configuration (BKC) for Microsoft Windows*10 (64-bit) OS on Intel Atom® x6000E Series, and Intel® Pentium® and Celeron® N and J Series Processors (Code named Elkhart Lake)

This issue only persisting with 2 monitors Mirror Mode. Single monitor is PASS.

Thank you so much for your continued support. Hopefully, this issue can be resolved soon.

[JedG_Intel]

Hi Kokei,

Thank you for this information. We will continue our replication and I'll give you another update as soon as it's available.

Best regards,

Jed G.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Kokei,

Im currently investigating this issue and will update you as soon as possible. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Engineer

[Kokei]

Hi Sir:

We await your good news on fixing the issue and providing a new Graphics driver.

[JedG_Intel]

Hello Kokei,

I wanted to follow up and share the results of our replication efforts. After testing on our available 10th Gen system with driver version 31.0.101.2137  as well as several older drivers, we were unable to reproduce the issue. We ran multiple tests using different DX configurations, but the problem did not occur in any of them. I also attached the results of our replication.

Based on these findings, it seems the issue may be specific to your system configuration. We recommend reaching out to PassMark Support for further assistance, as they may be able to provide more targeted guidance.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[Kokei]

Just as I expected, always blames the other person's environment; it can't possibly be an Intel Graphics Driver issue.

😒

[Kokei]

Passmark 11.1 occur "Failed to switch DirectX 10 test to fullscreen mode - PassMark Support Forums

[Kokei]

Are you using the exact same hardware configuration?

If not, it's to be expected that you won't be able to reproduce the problem.