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AChen103
Beginner
1,122 Views

HDMI audio problem with Graphic 630

Hi here is my computer device info

My problem is that I can't see HDMI audio in playback device option,it only appear speaker and headphone

i've followed the unintall and reinstall step, and updated drivesr to latest. But still not work.

Can anyone help?

thanks

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5 Replies
idata
Community Manager
144 Views

Hello An.C

 

 

Thank you for posting in the Intel® community.

 

 

In the device manager, you should see the Intel® display audio, to find the HDMI audio in playback device could be found on the Windows volume mixer or Windows sound setting.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

AChen103
Beginner
144 Views

Thank you for the reply, but i cannot find HDMI audio in playback device

i checked the display option still not showing, i connect to a monitor with HDMI port, this can present the view but there are no audio device detect by system.

im sure the cable and monitor are ok(test by other computer), is there anything else i can do?

idata
Community Manager
144 Views

Hello An.C

Thank you for the information.

  • Run the utility.
  • Click on "Scan" to get the scanned system.
  • Once the scan is complete click on "next".
  • Use the "save" option, save the report to your desktop.
  • To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

  • What is the brand and model of the display?
  • What driver versions have been tested on the system?
  • Where you able to see the HDMI audio in the playback device at some point?
  • Is this OS a new recent installation?

     

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
144 Views

Hello An.C

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

AChen103
Beginner
144 Views

Hello

Thank you for your help, but i've reuturned the computer so currently there is no problem.

Thank you.

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