Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18242 Discussions

HDR Playback after Driver installation (latest Version)

EStam2
Beginner
1,956 Views

Hi,

after installation of the newest Graphics Driver for my i7 7500U, the HDR Playback is broken.

Here is the System Scan txt.:

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"06.03.2018"

Time:"00:00:25.5865383"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"GIGABYTE"

BIOS Mode:"UEFI"

BIOS Version/Date:"American Megatrends Inc. F4 , 02/20/2017"

CD or DVD:"Not Available"

Embedded Controller Version:"255.255"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz , GenuineIntel"

Secure Boot State:"Off"

SMBIOS Version:"3.0"

Sound Card:"High Definition Audio-Gerät"

Sound Card:"Intel(R) Display-Audio"

System Manufacturer:"GIGABYTE"

System Model:"GB-BKi7(H)A-7500"

System SKU:"Default string"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"24.20.100.6094"

- "Intel(R) HD Graphics 620"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 620"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"

CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igxpco64.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"05.16.2018 02:00"

Driver Path:"C:\Windows\system32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"24.20.100.6094"

INF:"oem5.inf"

INF Section:"iKBLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd12umd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_10001458&REV_02\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"59 Hz"

Refresh Rate - Maximum:"120 Hz"

Refresh Rate - Minimum:"23 Hz"

Resolution:"3840 X 2160"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "Memory"

Physical Memory (Available):"13,33 GB"

Physical Memory (Installed):"16 GB"

Physical Memory (Total):"15,85 GB"

- "BANK 0"

Capacity:"8 GB"

Channel:"ChannelA-DIMM0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"First position"

Manufacturer:"859B"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"CT8G4SFS8213.M8FA"

Serial Number:"E0459C10"

Status:"Not Available"

Type:"Synchronous"

- "BANK 2"

Capacity:"8 GB"

Channel:"ChannelB-DIMM0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"Second position"

Manufacturer:"859B"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"CT8G4SFS8213.M8FA"

Serial Number:"E0459BC4"

Status:"Not Available"

Type:"Synchronous"

- "Mother...

0 Kudos
4 Replies
idata
Employee
403 Views

Hello Case39,

 

Thank you for contacting us.

 

I understand that are experiencing issues in your system after updating to our latest Drivers.

 

Based on the report that you sent, we noticed that your graphic drivers are indeed up to date, so before taking a deeper path, let's go ahead and try installing previous versions so we can discard the latest one as the root of the issue:

 

https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=965... https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-?product=965...

 

https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10 https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10

 

If one does not work, please go ahead and try the other one and monitor the results.

 

As well, can please provides with a longer/more detailed description of your issue?

 

 

I hope to hear from you soon.

 

 

Best regards.

 

Diego S.

 

EStam2
Beginner
403 Views

After install of the latest driver, the OS is not more accesible in any way I have to reinstall it

RonaldM_Intel
Moderator
403 Views

Hi Case39,

Let's keep this conversation in one single thread.

I'll lock this one, please continue in the 1st thread created for this issue

Best Regards,

Ronald M.

LuX1o
Beginner
197 Views

hy! 🙂

 

do you can play hdr now?

i have the same problem same pc

Reply