Half screen is always blurred

HSöde · ‎05-19-2016

Hi,

When watching videos, half my screen is always blurred. I also keep getting messages that my HD graphic drivers stopped working but are reset. All the drivers are updated. What should I do?

//Hanna

idata · ‎05-23-2016

Hi Soderhanna,

In regards to your issue I would need to get your system configuration. Please run our SSU tool and send me the results.

Intel® System Support Utility

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

Regards,

Mike C

HSöde · ‎05-29-2016

Hi Mike,

Here are the results.

Best,

Hanna

Operating System:Microsoft Windows 10 Pro(10.0.10586 Build 10586)Physical Memory (Installed):8 GBProcessor :Intel(R) Core(TM) i7-4500U CPU @ 1.80GHzSystem Type:x64-based PCDisplay Adapter(s):Intel(R) HD Graphics Family20.19.15.4331System Manufacturer:Sony CorporationSystem Model:VAIONetwork Adapter(s):Intel(R) Dual Band Wireless-N 726017.15.0.5Disk(s):SAMSUNG MZNTD256HAGL-0000057,07 GB (available)10.0.10586.0

idata · ‎05-30-2016

Hi Soderhanna,

I recommend you to install the latest BIOS and pc drivers for your laptop manufacturer Sony VAIO.

Support for VAIO

http://www.sony.co.uk/support/en/hub/prd-comp-vaio http://www.sony.co.uk/support/en/hub/prd-comp-vaio

If problem continues you can try to install the latest generic graphics driver from our website using the manual installation.

It is necessary to download the graphics driver zip file.

Win10 Graphics driver v15.40.22.4424

https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497

Follow the steps below:

1-Download the zip file of the driver from downloadcenter, unzip and keep file in the desktop.

2-Turn Internet connection off

3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)

4-Restart the computer

5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)

6-Restart system and review graphics driver version installed from device manager or Graphics control Panel.

Mike C

HSöde · ‎05-30-2016

Thank's a lot Mike! The first step did the trick.

Hanna