Have to keep rolling back newest display drivers

[imaref1]

I keep updating to the latest display drivers (HP Omen laptop, i7-13620H, Intel UHD Graphics).

Every time I install the latest certified drivers and reboot, trying to watch any video (such as Youtube, a video using VLC media player, etc.) the first 5-6 seconds is just a green screen until it fixes itself. As soon as I roll back the driver to the one from March 2024 (31.0.101.5382) and reboot, the problem no longer exists.

Anybody else having this issue? Am I possibly downloading the wrong drivers?

[JedG_Intel]

Hello imaref1,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing issues with the display on your HP Omen Laptop. To assist you effectively, I would like to gather more information. Kindly provide the details below:

1. Which driver version is causing the issues?

2. What made you update the driver? Are you encountering problems with version 31.0.101.5382?

3. Are you utilizing drivers from Intel or your OEM?

4. Have you used Display Driver Uninstaller (DDU)?

5. Please generate SSU report for me to check your system components and configuration.

Furthermore, please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[imaref1]

I was using the latest driver from the Intel site 32.0.101.6647 WHQL Certified. I have now switched to the driver from the HP OMEN website (OEM driver version) and the problem has gone away. 

I guess I will have to stick with the OEM drivers. I've always used the latest drivers from the Intel site and never had an issue until now.

[JedG_Intel]

Hello imaref1,

Thank you for giving me an update.

I'm glad to hear that using the OEM drivers fixed the issue. Moving forward, please continue to use these drivers, as the manufacturer may have modified features, incorporated customizations, or made other adjustments to the generic Intel drivers.

Since the issue is resolved, please advise if I can continue with closing this inquiry.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi imaref1,

Since the issue is fixed and I haven't heard anything from you, I will now close this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician