Hdmi connection problem

[Asaf3]

I will connect my laptop to my monitor with an hdmi cable, but as soon as I plug in the hdmi cable, the screen of my laptop turns off and my 2nd monitor does not open. I think I pressed a wrong button in the Intel Graphics Control Center application. How can I do this?
i can fix it

[Jose_Intel]

Hello @Asaf3

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with your second display, we will be more than happy to assist you. Was it working before?

In order to have more information about your system, we need two reports. So, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Also, please generate and attach the Report for Intel® Graphics Command Center.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Asaf3

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance by attaching the required reports.

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello Asaf3

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.