Hello, problem with INTEL HD 4000

[MBerk]

Hello, I have problem with my wireless connect speed

so I am near the modem but it still says 4/5 , contacted internet supporter about this problem but they said internet speed is very normal it should be 5/5.

can you guys help me if its about driver?

HP PAVILION DV6-7002ST

Here is a image :

a HP Supporter said ; share your list with us

here :

Nvidia GeForce GT 630M

PCI\VEN_10DE&DEV_0DE9&SUBSYS_181B103C&REV_A1

PCI\VEN_10DE&DEV_0DE9&SUBSYS_181B103CPCI\VEN_10DE&DEV_0DE9&CC_030000PCI\VEN_10DE&DEV_0DE9&CC_0300

INTEL(R) HD GRAPHICS 4000

PCI\VEN_8086&DEV_0166&SUBSYS_181B103C&REV_09

PCI\VEN_8086&DEV_0166&SUBSYS_181B103CPCI\VEN_8086&DEV_0166&CC_030000PCI\VEN_8086&DEV_0166&CC_0300

then they said try to install new INTEL HD GRAPHICS 4000

but when I try, I got this error

tried

Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bit and

Intel® HD Graphics Driver for Windows* 7/8/8.1 64-bit

but it says This installation package is noy supported by this processor type.

OS : Win 7 home premium 64bit

Regards,

Mustafa Eray BERK

[Allan_J_Intel1 · Accepted solution]

Thanks for joining the Graphics community.

It seems you are running Intel graphics and Nvidia video card and the error message appears to be a conflict among those graphics controllers.

I believe the Nvidia card is handling the video on your computer, which is why you are getting that particular error message.

I recommend try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer Manufacturer Graphics Driver Detected

Download the zip version of the video driver: File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24329/a08/win64_153329.zip&Lang=eng&Dwnldid=24329 win64_153329.zip

If you are still getting issues while installing Intel drivers, I recommend contacting your computer manufacturer and find out if there are ways to disable Nvidia card.

Allan.

[ROBERT_U_Intel]

@ MustafaErayBerk, For you question on your Wireless Networking issue I would recommend posting a question in the /community/tech/wireless Wireless Networking Community.

Thanks

Robert