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panicman
Beginner
90 Views

Help Me plsssss

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so i just update my intel hd graphic 4400 driver, and its done

THAN THE PROBLEM IS

I CANT PLAY SOME ANIME VIDEOS

indetail its a x265 mkv file, before i update my driver i can play it well

i have try another video player but it still cant play, i just can hear the audio voice but the video doesnt start.

and i have try another videos but still x265 mkv 

and i have try to roll back my driver but i dont know what version my driver before

WELL PLEASE HELP ME GUYSS.....THANK YOU

sorry if my english bad 

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Accepted Solutions
Victor_G_Intel
Moderator
58 Views

Hello panicman,


Thank you for posting on the Intel® communities.


We appreciate the report provided and we would like you to try a clean installation of the latest driver we have available for your graphics; however, please bear in mind that our drivers are generic which means that they don’t come with any customizations for your system and, since your computer is considered an OEM(original equipment manufacturer) system, the recommended drivers you can get for it are the ones from Lenovo’s website since they come with customizations that might be needed so the laptop can function as it’s supposed to. Please test the computer with both drivers to see which one allows you to fix your issue.


Important note: Based on the report you provided it seems that you are running this computer with Windows 7, you need to bear in mind that both our drivers and Lenovo’s drivers work only on Windows 10 so, I would highly recommend you to update the computer before trying to install any other drivers, also just so you know that operating system is no longer supported even by Microsoft itself so it will be fair to say that your best option will be to complete the updates needed for windows 10.


Latest generic driver


https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-


Latest OEM driver


https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-70-note...


Note: To find the driver follow this path Manual update > Display and Video Graphics > Intel VGA Driver for Windows 10 (64-bit) - Lenovo G40-70, G50-70.


Instructions


https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Note: These instructions work with both drivers


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


View solution in original post

4 Replies
AlHill
Super User
82 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

panicman
Beginner
72 Views

thanks, than what i should do next?

 

Victor_G_Intel
Moderator
59 Views

Hello panicman,


Thank you for posting on the Intel® communities.


We appreciate the report provided and we would like you to try a clean installation of the latest driver we have available for your graphics; however, please bear in mind that our drivers are generic which means that they don’t come with any customizations for your system and, since your computer is considered an OEM(original equipment manufacturer) system, the recommended drivers you can get for it are the ones from Lenovo’s website since they come with customizations that might be needed so the laptop can function as it’s supposed to. Please test the computer with both drivers to see which one allows you to fix your issue.


Important note: Based on the report you provided it seems that you are running this computer with Windows 7, you need to bear in mind that both our drivers and Lenovo’s drivers work only on Windows 10 so, I would highly recommend you to update the computer before trying to install any other drivers, also just so you know that operating system is no longer supported even by Microsoft itself so it will be fair to say that your best option will be to complete the updates needed for windows 10.


Latest generic driver


https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-


Latest OEM driver


https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-70-note...


Note: To find the driver follow this path Manual update > Display and Video Graphics > Intel VGA Driver for Windows 10 (64-bit) - Lenovo G40-70, G50-70.


Instructions


https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Note: These instructions work with both drivers


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


View solution in original post

Victor_G_Intel
Moderator
44 Views

Hello panicman,


We are glad to know that you have found a solution to your problem.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,


Victor G.

Intel Technical Support Technician