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Hi there I am atik. I have some graphics problem in affter effect. Its a plugins for After effect called Element 3D when I open it send me some massage the massage are "Element 3D Open GL Problems" and "Element has encountered an unrecoverable error"

AMaha8
Beginner
‎07-08-2017 03:24 AM
4,213 Views
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"Element 3D Open GL Problems" and "Element has encountered an unrecoverable error"

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Stefan3D
Honored Contributor II
‎07-08-2017 05:29 AM
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Check if OpenGL is properly installed using one of the following tools:

http://www.ozone3d.net/redirect.php?id=401 GPU Caps Viewer 1.34.0 Released (Updated: 1.34.4.0) – Geeks3D

http://realtech-vr.com/admin/glview OpenGL Extensions Viewer | realtech VR

https://www.saschawillems.de/?page_id=771 OpenGL hardware capability viewer  

Each of these tools can create a OpenGL report you can send to Adobe if they ask for that.

EDIT:

after taking a second look i found the https://docs.google.com/a/videocopilot.net/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub SUPPORTED GPU LIST where it reads:

***Note: Intel Graphics cards are not supported with Element 3D***

source: https://www.videocopilot.net/products/element2/ VIDEO COPILOT | Element 3D V2 - 3D Object based Particle Plug-in

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Stefan3D
Honored Contributor II
‎07-08-2017 05:29 AM
3,086 Views
Solved Jump to solution

Check if OpenGL is properly installed using one of the following tools:

http://www.ozone3d.net/redirect.php?id=401 GPU Caps Viewer 1.34.0 Released (Updated: 1.34.4.0) – Geeks3D

http://realtech-vr.com/admin/glview OpenGL Extensions Viewer | realtech VR

https://www.saschawillems.de/?page_id=771 OpenGL hardware capability viewer  

Each of these tools can create a OpenGL report you can send to Adobe if they ask for that.

EDIT:

after taking a second look i found the https://docs.google.com/a/videocopilot.net/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub SUPPORTED GPU LIST where it reads:

***Note: Intel Graphics cards are not supported with Element 3D***

source: https://www.videocopilot.net/products/element2/ VIDEO COPILOT | Element 3D V2 - 3D Object based Particle Plug-in

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