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FAshi
Beginner
156 Views

Hi why i cant update the intel graphics drive Thanks

 
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4 Replies
AlHill
Super User
78 Views

Ask you hardware manufacture that question.

 

Doc

Leonardo_C_Intel
Moderator
78 Views

Hello FAshi

 

Thank you for posting in the Intel Community.

 

·       What is the driver version that you are trying to install?

·       Are you having any error during the installation, what is the error can you share a picture? 

·       I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·       Steps to save the report:

1-    Run the utility.

2-    Click on “Scan” to get the scanned system.

3-    Once the scan is complete click on “next”.

4-    Use the “save” option, save the report to your desktop.

5-    To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
78 Views

Hello FAshi

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
78 Views

Hello FAshi

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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