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High CPU/GPU usage on video playback + display standby

Ogmios
Beginner
‎03-12-2026 04:54 AM
1,885 Views
Setup:
  • CPU: Core Ultra 9 275HX
  • DGPU: NVidia GeForce RTX 5070 Ti Laptop
  • Hybrid GPU Mode: ON
  • External display connected to display port (DGPU based on hwinfo64 sensors data - at least while the display is active).
  • Intel Display Driver: 32.0.101.8509
  • Performance level set to office mode.
Software setup:
  • MPV.IO streaming a video
  • The monitor is turned off using an AHK script calling: SendMessage(WM_SYSCOMMAND, SC_MONITORPOWER, 2,, "Program Manager"). It is similar to windows turning off the display (putting into standby mode) after the specified inactivity time.
When the monitor gets turned off (= goes into standby mode) while playing (streaming) a video, the CPU / GPU usage goes up: the fans start running at a higher, clearly audible speed. When the monitor is awaken, the fans go back to normal again.
 
This problem was not present on my old laptop.

I can see 2 errors in Event Viewer: one when the monitor is turned off, and another slightly different one when the monitor is turned back on.

This issue might be related to:

Error on going to standby: 
Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Date:          26/03/12 11:18:57
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Computer:
Description:
The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
268435459
815616
134217728
550000
134217729
0
32.0.101.8509

The message ID for the desired message could not be found

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Intel-Gfx-Display-External" Guid="{31ab337f-8ba3-4145-88f3-cea537bfe861}" />
    <EventID>10</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>5</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000080</Keywords>
    <TimeCreated SystemTime="2026-03-12T10:18:57.5194350Z" />
    <EventRecordID>311554</EventRecordID>
    <Correlation />
    <Execution ProcessID="1720" ThreadID="2124" />
    <Channel>Intel-Gfx-Display-External/GfxDisplayExEventViewer</Channel>
    <Computer></Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">2</Data>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">0</Data>
    <Data Name="Source">0</Data>
    <Data Name="Param1">268435459</Data>
    <Data Name="Param2">815616</Data>
    <Data Name="Param3">134217728</Data>
    <Data Name="Param4">550000</Data>
    <Data Name="Param5">134217729</Data>
    <Data Name="Param6">0</Data>
    <Data Name="Version">32.0.101.8509</Data>
  </EventData>
</Event>

Error on waking up:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Date:          26/03/12 11:29:42
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Computer:
Description:
The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
268435459
815616
268435456
200000
2415919113
0
32.0.101.8509

The message ID for the desired message could not be found

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Intel-Gfx-Display-External" Guid="{31ab337f-8ba3-4145-88f3-cea537bfe861}" />
    <EventID>10</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>5</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000080</Keywords>
    <TimeCreated SystemTime="2026-03-12T10:29:42.6397878Z" />
    <EventRecordID>311555</EventRecordID>
    <Correlation />
    <Execution ProcessID="1720" ThreadID="2124" />
    <Channel>Intel-Gfx-Display-External/GfxDisplayExEventViewer</Channel>
    <Computer></Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">2</Data>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">0</Data>
    <Data Name="Source">0</Data>
    <Data Name="Param1">268435459</Data>
    <Data Name="Param2">815616</Data>
    <Data Name="Param3">268435456</Data>
    <Data Name="Param4">200000</Data>
    <Data Name="Param5">2415919113</Data>
    <Data Name="Param6">0</Data>
    <Data Name="Version">32.0.101.8509</Data>
  </EventData>
</Event>

 

 

EDITED BY MODERATOR - Removed 3rd party Open Source Media Player link.

 

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10 Replies
StanleyB_Intel
Moderator
‎03-12-2026 11:40 PM
1,850 Views

Hi Ogmios,

 

I appreciate you following up on this matter in our Intel Community Forum.

 

Currently, version 32.0.101.8531 is our latest available driver. I recommend installing this version after performing a complete DDU (Display Driver Uninstaller) process in safe mode to ensure all remnants of your existing driver are fully removed from your system. You can check here for your convenience: Intel® Arc™ Graphics - Windows*

 

If you have any questions, please let me know.

 

Best regards,

 

Stanley B.

Intel Customer Support Technician

 

 

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Ogmios
Beginner
‎03-15-2026 05:26 AM
1,760 Views
In response to StanleyB_Intel

Actually this is a terrible advice. No one should follow it.

Driver v32.0.101.8531 is not WHQL certified, so in a few minutes Windows has downloaded (I can see the lost GBs on my system drive) and replaced it with a very old version of the driver (32.0.101.6733).

Driver Store Explorer:

rapr-intel-8531.png

Device manager:

device_man-intel-gpu-260315.png

In response to StanleyB_Intel
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AlHill
Super User
‎03-15-2026 07:54 AM
1,752 Views
In response to Ogmios

@Ogmios   The driver not being WHQL certified has nothing to do with why Windows downloaded and installed an older version.

The reason is because of an Intel problem, which has been happening for years.

 

Now, to stop this from happening, download and install the driver you want.

Then, immediately run the wuShowHide microsoft tool (attached) to hide the older driver that windows wants to install.

 

Doc (not an Intel employee or contractor)
[CoPilot is a virus, W11 is a keystroke logger, all from MicroSlop]

In response to Ogmios
wushowhide.zip
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Ogmios
Beginner
‎03-15-2026 04:03 PM
1,690 Views
In response to AlHill

Thanks for the suggestion.

I have however big concerns with the "immediately" part. So I assume the best way to do this is (please, let me know if this is not correct):

  • set Windows Update to notify before download, e.g. with:
reg add "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU" /v AUOptions /t REG_DWORD /d 2 /f
  • use wuShowHide
  • restore the Windows Update settings (by deleting the above key).

 

But since this is a significant issue, Intel should fix it with very high priority.

In response to AlHill
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Ogmios
Beginner
‎03-15-2026 08:43 AM
1,741 Views
In response to StanleyB_Intel

I've temporarily turned off:

System Properties (sysdm.cpl) \ Hardware \ Device installation settings \ automatically download manufacturer's apps.

The error is the same, the params are slightly different:

Error on going to standby:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Date:          26/03/15 16:12:45
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Computer:
Description:
The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
268435459
815616
134217728
550000
134217729
0
32.0.101.8531

The message ID for the desired message could not be found

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Intel-Gfx-Display-External" Guid="{31ab337f-8ba3-4145-88f3-cea537bfe861}" />
    <EventID>10</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>5</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000080</Keywords>
    <TimeCreated SystemTime="2026-03-15T15:12:45.5034423Z" />
    <EventRecordID>313520</EventRecordID>
    <Correlation />
    <Execution ProcessID="1708" ThreadID="2108" />
    <Channel>Intel-Gfx-Display-External/GfxDisplayExEventViewer</Channel>
    <Computer></Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">2</Data>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">0</Data>
    <Data Name="Source">0</Data>
    <Data Name="Param1">268435459</Data>
    <Data Name="Param2">815616</Data>
    <Data Name="Param3">134217728</Data>
    <Data Name="Param4">550000</Data>
    <Data Name="Param5">134217729</Data>
    <Data Name="Param6">0</Data>
    <Data Name="Version">32.0.101.8531</Data>
  </EventData>
</Event>
Error on waking up:
Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Date:          26/03/15 16:13:04
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Computer:
Description:
The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
268435459
815616
268435456
200000
2415919114
0
32.0.101.8531

The message ID for the desired message could not be found

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Intel-Gfx-Display-External" Guid="{31ab337f-8ba3-4145-88f3-cea537bfe861}" />
    <EventID>10</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>5</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000080</Keywords>
    <TimeCreated SystemTime="2026-03-15T15:13:04.8928003Z" />
    <EventRecordID>313521</EventRecordID>
    <Correlation />
    <Execution ProcessID="1708" ThreadID="2108" />
    <Channel>Intel-Gfx-Display-External/GfxDisplayExEventViewer</Channel>
    <Computer></Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">2</Data>
    <Data Name="BDF">0</Data>
    <Data Name="BDF">0</Data>
    <Data Name="Source">0</Data>
    <Data Name="Param1">268435459</Data>
    <Data Name="Param2">815616</Data>
    <Data Name="Param3">268435456</Data>
    <Data Name="Param4">200000</Data>
    <Data Name="Param5">2415919114</Data>
    <Data Name="Param6">0</Data>
    <Data Name="Version">32.0.101.8531</Data>
  </EventData>
</Event>

 

In response to StanleyB_Intel
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Ogmios
Beginner
‎03-14-2026 06:19 PM
1,799 Views

As expected: everything is the same...

This error is present for at least 9 months...

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StanleyB_Intel
Moderator
‎03-16-2026 04:30 PM
1,631 Views

Hi Ogmios,


I recognize the importance of this issue, and apologies for the extended duration it has taken. This is being treated as high priority so I will conduct another internal investigation regarding the automatic installation of older drivers and the repeated errors you've been facing.


Best regards,


Stanley B.

Intel Customer Support Technician


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StanleyB_Intel
Moderator
‎03-18-2026 11:05 PM
1,560 Views

Hi Ogmios,


Can you check whether this issue remains even after disabling hybrid mode? If the problem stops when hybrid mode is turned off, this would suggest the issue stems from OEM configuration.


Additionally, would you be able to provide another SSU file for our team to review? Help Guide for the Intel® System Support Utility


Best regards,


Stanley B.

Intel Customer Support Technician


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Ogmios
Beginner
‎03-19-2026 08:15 PM
1,524 Views

It's either DGPU or Hybrid mode, and the problem is present only in Hybrid mode (both with IGPU power saving on and off).

If it is OEM related, it means only a BIOS patch can fix it?

33 KB
33 KB
intel-ssu-260319-hybrid.txt
33 KB
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StanleyB_Intel
Moderator
‎03-20-2026 12:21 AM
1,514 Views

Hi Ogmios,


Considering the persistence of this issue in Hybrid mode, I suggest consulting with your system manufacturer. They have more comprehensive understanding of the technology, configurations, customizations, specialized drivers, and features that were built into your system.


I greatly appreciate you taking the time to report this problem. We will take note of this issue to prevent future occurrences of similar problems. This thread will be closed at this time. Should you have other concerns, please feel free to create a new thread, as Intel will no longer be monitoring this discussion.


Thank you for your patience and understanding.


Best regards,


Stanley B.

Intel Customer Support Technician


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