High GPUWaitTime after a while of playing in Hunt: Showdown 1896 on Intel Arc A770 Limited Edition

[KexyB]

With a mostly low graphics settings, the game achieves more than 72 fps after an operating system reboot, but drops to ~30 fps in less an hour. What's more annoying is the image is stuttering instead of stable rendering in low fps.

Detailed perf counter in game shows high GPUWaitTime once the image begins stuttering, so I think it's related. Settings attached below.

[KentRusselP_Intel]

Hi KexyB,

Thank you for contacting the Intel Community Forum. I appreciate your message and am here to help with your issue. To assist you effectively, could you please provide the following information:

• What are the GPU temperatures when performance is optimal (right after reboot) compared to when it starts to decline?
• What is the ambient room temperature and how is your case airflow configured?
• Have you tested both the ⁠Intel® Graphics Driver 32.0.101.8331 (WHQL Certified) and also tried rolling back to an earlier driver version?
• Are there any background applications or Windows updates running while you are playing the game?
• What is the wattage and model of your power supply unit (PSU)?
• Are you monitoring GPU power consumption or any power limit throttling when the performance drops?
• Is the GPU properly installed and are all power connectors firmly attached?
• Is the game installed on an SSD or HDD, and how much free storage space is available?
• Are you seeing any warnings or indicators related to VRAM usage?
• Does this performance drop happen only in Hunt: Showdown or in other games as well?
• What happens if you restart just the game (without rebooting the entire system) when the performance decreases?

Additionally, to better understand your system setup and provide precise support, please share the Intel® System Support Utility (SSU) logs from your device. These logs contain important hardware and software details essential for troubleshooting.

Please follow these steps to generate and share the logs:

1. Download and run the Intel® SSU application.
2. The tool will create a text file with your system information.
3. Refer to the Help Guide for the Intel® System Support Utility for detailed instructions.
4. Attach the generated file in your reply.

If you have any further questions or need more help, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

• GPU temperature never exceeds 75℃. Ambient 25℃±2℃, case airflow healthy as CPU temp. is also not high.
• I'm on 32.0.101.8331, just deployed the machine so no older drivers were tested.
• Nearly no background applications running, Windows Update up-to-date.
• DELTA GX650 650W, should be more than enough.
• Yes, no limitation was shown by HWiNFO64.
• Checked, everything was fine.
• SSD, less than 1T consumed on a 4T PCIe Gen4x4 drive.
• No, with all low graphic settings only ~8G VRAM is occupied but still sub-optimal perf.
• For now only Hunt: Showdown.
• Just restart the game do improve the fps but not as much as rebooting the OS.

[KentRusselP_Intel]

Hi KexyB,

I hope you’re doing well, and thank you for your prompt response! To assist with further investigation and analysis of the issue, could you please provide answers to the following questions:

• When performance degrades, what is your system’s RAM usage? (Check Task Manager > Performance)
• Are you monitoring GPU memory usage specifically during the degradation period?
• Does the issue occur more quickly if you frequently Alt+Tab or run other applications alongside Hunt?
• Have you tried running Hunt: Showdown using different graphics APIs (if available in the game settings)?
• Does the issue occur in Hunt’s training mode, or only during online matches?
• Are you using any overlays (e.g., Steam, Discord, MSI Afterburner)?
• When you restart just the game (not the OS), does one restart significantly improve performance, or are multiple restarts required?
• Which display mode are you using: fullscreen, borderless windowed, or windowed?
• Are you using Resizable BAR (ReBAR)? (You can check this in BIOS settings.)

If you have any questions or need clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

• Pretty low, never exceeds 32GiB (25%)
• Yes after I noticed the problem, GPU usage has been 99% from the first match, but I can have more than 72 fps in the first match compared to less than 30 fps after an hour
• Not really
• No, that's not available for the game
• Both online matches and shooting range
• Yes, the Steam one
• One restart of the game improves the perf but after one or two matches it degrades to unplayable just like before restarting
• Borderless windowed
• Yes, properly enabled from day one

[KentRusselP_Intel]

Hi KexyB,

I hope you’re doing well, and thank you for your quick response! To help us investigate and analyze the issue further, could you please provide the following details:

1. Can you try disabling the Steam overlay completely and check if the issue persists?

(Steam > Settings > In-Game > Enable Steam Overlay = OFF)

2. When performance degrades, does GPU usage remain at 99% but with lower clocks/power? Please check using GPU-Z or HWiNFO64 for:

• GPU core clock speeds (good vs. degraded performance)
• GPU power consumption (watts) in both states
• GPU memory controller load

3. For Hunt: Showdown, please note:

• CPU usage percentage
• Memory usage
• GPU memory usage specifically

4. Try the following changes in Hunt:

• Disable Temporal Anti-Aliasing if enabled
• Set Texture Quality to Medium (even if you prefer High)
• Disable any Motion Blur or Depth of Field effects

This pattern—high GPU usage (99%) with declining performance, combined with Steam overlay and Intel Arc drivers—suggests a possible resource leak in Hunt’s rendering pipeline or memory accumulation related to the Steam overlay and Intel Arc drivers.

If you have any questions or need clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

Just started the game and entering shooting range, GPU clocked at 2.4GHz, total GPU power 129W, GPU memory controller load R ~40GB/s W ~20GB/s, dedicated VRAM usage ~6GB. System CPU usage <50%, memory usage ~18G.

First normal matchmaking has a little bit higher resource consumption overall, but still getting a stable 72fps. Dedicated VRAM usage eventually increases to ~15GB.

Second matchmaking gets a lower 60fps, 2.4GHz/142W, R/W ~50G/s / ~29G/s, dedicated VRAM usage still ~6.5GB. System CPU usage <60%, memory usage ~24G.

After the second matchmaking, framerate keeps low even in the home page, without the Steam overlay I cannot see the exact fps number. 2.4GHz, 142W, R/W ~50G/s / ~26G/s, dedicated VRAM usage ~6.3GB. System CPU usage <60%, memory usage ~24G.

I hope that's enough information, since the low fps is no longer suitable for another matchmaking session, and I have to restart the game.

[KexyB]

BTW Steam overlay is disabled during the above testing, AA set to SMAA 1X (not 1TX which I think is Temporal Anti-Aliasing enabled), Texture Quality from Very High back to Medium. Motion Blur and Depth of Field have always been disabled.

[KentRusselP_Intel]

Hi KexyB,

I hope you’re doing well, and thank you the details! Rest assured that we are investigating the issue. For the meantime, if you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KexyB,

I hope you’re doing well, and thank you for patiently waiting! Please try to perform complete removal of Graphics Driver by using Display Driver Uninstaller (DDU) and re-install the ⁠Intel® Graphics Driver 32.0.101.8331 (WHQL Certified)

To uninstall the Intel Graphics Driver from your system using the  Display Driver Uninstaller (DDU) software, follow these instructions: 

1. Download the latest version of the software.

• If you download the Installer, run it, it will create a shortcut on the desktop. 
• If you download the Portable/ self-extracting version, look for the executable and extract it. Remember the path. 

1. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
2. Look for the shortcut on the desktop (step 1.1) or the extract path chosen (step 1.2.1) and run the DDU executable.
3. Click Close in the Options window.
4. Select device type to GPU and select device to the one you want to remove. If you are doing a clean-up, you can choose all GPUs.
5. Click Clean and restart or Clean and Shutdown depending on your needs.
6. Wait for the software to finish the process. It will automatically reboot Windows to the typical mode or shutdown the system.

Also, please provide the image of Game Settings in English and the steps to be able to reproduce the issue.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

Did a DDU and nothing changed, after a few matches I still get progressively lower fps.

Steps... just a few matchmaking sessions and the fps gets lower and lower, stable 72 at first, lowest to 30 and massive stutters at last.

[HuntPlayer]

Just FYI this is not only a you issue. I havetheexact same problem but I use a 4090 and a 14900k.

The temporary solution I found is massively increasing the size of the page file to like 100gigs will give you 10-15 games before you haveframe drops.

Yes I've done a clean windows install and graphics drivers and all of the steps.

This issue needs to be fixed but it seems to be like a virtual memory leak or something that does not show up, I'm not sure but massively increasing page file size helps.

[KexyB]

Thank you for your suggestion! However increasing page file size to 512GiB (well I have too much free space on C:) didn't help with the situation for me, and I see no leak in committed memory usage even when fps drops to 50 from 72.

[HuntPlayer]

Yeah, I was wrong i thought it fixed it but turns out you are correct, it did not fix the issue, still constant stutters. Very annoying 😕

[KentRusselP_Intel]

Hi KexyB,

Thank you for providing the details. We’re currently investigating the issue and will keep you updated. In the meantime, if you have any questions or need further clarification, please feel free to reach out.

Hi HuntPlayer, please create a separate Intel Community post for effective and accurate support.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi KexyB,

I hope you are doing well and thanks for patiently waiting. Please provide a CapFrameX of the game after an hour of playing. CapframeX is a tool for frametimes capture and analysis based on Intel's PresentMon. It also includes an overlay provided by Rivatuner Statistics Server (RTSS). This makes it useful for triaging game/app performance issues.

    1. Go to https://www.capframex.com/download and download the latest version of CapframeX.

    2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.

    3. Unzip both installers and install them.

    4. Download this file OverlayEntryConfiguration_0.json (attached at the bottom of this article) with the recommended RTSS configuration.

    5. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.

    6. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.

    7. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

    8. Click the setting icon (cog wheel icon on the top right) and set the "Capture file mode" to "JSON + CSV"

Capturing the Performance Data

    1. Open CapframeX and do NOT minimize or close it close.

    2. Open the game and go to the part of the game you need to be to repro the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".

    3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".

    4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".

Also, please try the following as workaround while we conduct further investigation of the issue:

Deleting the last generated shader cache file inside: C:\Users\MyPC\AppData\LocalLow\Intel\ShaderCache, which belongs to Hunt: Showdown 1896.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

Shader cache deleted before capturing, not helping much.

Captured from 72fps to 50+ fps.

[KentRusselP_Intel]

Hi KexyB,

Thank you for providing the file. We’re currently investigating the issue and will keep you updated. In the meantime, if you have any questions or need further clarification, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[ArchieD_Intel]

Hi KexyB,

I'm currently working on this issue, and I will provide updates as soon as possible depending on the progress. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Engineer

[KentRusselP_Intel]

Hi KexyB,

I hope this message finds you well. Thank you very much for your patience while we investigated the issue you reported. We have conducted several tests by running the game multiple times under the same conditions, but unfortunately, the performance problem persists without any noticeable improvement.

To help you understand our findings, I have sent the relevant files documenting our attempts to replicate the issue on our end to your active email address.   Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it. These files provide detailed evidence of the consistent performance behavior we observed.

Given that the problem remains unresolved despite our testing, we strongly advise you to perform a clean reinstallation of your operating system. This step often resolves underlying software conflicts or corruption that can affect system performance.

Please feel free to reach out if you have any further questions or require additional support. We are here to help you get this issue resolved as smoothly as possible.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KexyB]

Unfortunately, the OS (and the machine) was newly deployed not long before, the machine served mainly for the purpose of playing this game, and the performance issue stayed the same. Yes, I receive the email, thank you!