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How can I stop Intel Graphics Commander Center from auto install & run?

Tuantataxin
Beginner
251 Views

I have a Intel HD Graphics 530 with a LG monitor 2560x1080 resolution.

Once I updated driver & install Intel Graphics Commander Center, then the resolution was auto reset to 1920x1080. I have to uninstall the software (Intel Graphics Commander Center) to set the resolution back to 2560x1080. However after some time, the software is automatically installed and annoy me again. 

I've tried to add custom resolution but failed.

 

How can I fix that annoying issue? Thanks

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4 Replies
Alberto_R_Intel
Moderator
229 Views

Tuantataxin, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

This problem, was it showing before with this same computer?

When did the issue start?

Did you make any recent hardware/software changes?

Is there any particular reason why you did the driver update?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
209 Views

Hello Tuantataxin, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Tuantataxin
Beginner
201 Views

Oh Hi Alberto, It happens again today & I have to wait for that to get system file from Intel SSU. 

Please check the 2 file, the 1st one was generated when the system works well & the 2nd one is in fail case.

 

 

What is the model of the motherboard?

If this is a laptop, what is the model of it? -->  my PC is NEC M700 tiny PC

This problem, was it showing before with this same computer? --> No

When did the issue start? --> since I tried to update graphic driver & install Intel Graphics Commander Center.

Did you make any recent hardware/software changes? --> There's no hardware changes, just update driver

Is there any particular reason why you did the driver update? --> No, just wanna get latest driver

Which Windows* version are you using? --> Windows 10 Pro 21H1

Does the problem happen at home or in the work environment? --> at home

 

Best Regards, 

Tuan

Alberto_R_Intel
Moderator
169 Views

Hi Tuantataxin, Thank you very much for providing that information and the SSU report.


Based on the information showing in the report, we can confirm that the graphics driver version currently installed on your computer is 27.20.100.8681, which is an Intel® graphics driver:

https://www.intel.com/content/www/us/en/download/19344/29855/intel-graphics-windows-10-windows-11-dc...


Just to let you know, normally the Intel® Graphics Command Center gets installed automatically after installing the Intel® driver, but the thing, in this case, is that the Intel® graphics drivers are generic, meaning they might or might not work with your system and the Intel® Graphics Comand Center might not be fully compatible with your device which can cause the problem with the resolution. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on NEC's website for graphics drivers using the model of your computer, NEC M700 tiny PC, but I was not able to get any results:

https://www.nec.com/search/?ajaxUrl=%2F%2Fmf2aps04.marsflag.com%2Fnec__global_all__en_all%2Fx_search...


I also looked using the model showing in the SSU report, System Model: PC-MK26ECZDR / System SKU: PC-MK26ECZDP42RN11UZ, and there were no results either. 


So, at this point what we suggest is a clean installation of the latest Intel® graphics driver version 30.0.100.9864, as an attempt to fix the problem with the resolution while using the Intel® Graphics Comand Center, please follow the instructions in the links below:

Driver:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-driv...

Instructions:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, then what we suggest as the next thing to do, will be to get in contact directly with NEC support, for them to confirm which is the latest graphics driver version tested and validated by them, to confirm if they have a specific Intel® Graphics Command Center version for you to install and to make sure that you are currently using the latest BIOS version or to gather the instructions on how to update it since it is very important to have the latest version installed:

https://www.nec.com/en/global/support/index.html


Regards,

Albert R.


Intel Customer Support Technician


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