When I attempt to watch a video on a news site on Chrome, my computer has a BSOD.
I have tried uninstalling the Intel(R) HD Graphics 4000 driver from the device manager making sure to tick the uninstall driver software box. Then I let the computer automatically reinstall the driver after rebooting. This didn't work. I then tried uninstalling the driver again and reinstalling the one directly from Intel's website. This initially appeared to work but ultimately did not fix the issue. I also tried reinstalling Chrome and rebooting to no avail.
The minidump file can be found here: https://1drv.ms/u/s!AhUC42vENWzSpS-wgbjFKCM6IKMn?e=dPpZ1E
The news site video that causes the crash: https://abc7ny.com/pets-animals/video-shows-dog-scaring-off-backyard-bear-in-new-jersey/5387530/
Any suggestions on how to resolve this are very appreciated.
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· What is the BSOD stop code? Can you provide me with a picture of it?
· What is the brand and model of your system?
· Do you have the BSOD while using the system on any other task?
· What driver version have you tested?
· Do you have all the driver and BIOS updates provided by the Original Equipment Manufacturer (OEM) installed on the system?
· Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
· Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
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