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I keep getting messages from a game I play that my graphics drivers are out of date, and I've used the intel driver update scanner only to be told that my manufacturer has installed a custom graphics driver. I went to their website and downloaded a bios package as well as something that I think was the updater. However, I am still getting the message and my graphics driver does not appear to have been updated at all as Dxdiag says the driver is still the version from May of last year. Here is the information from my DxDiag.
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_22B1&SUBSYS_191D1043&REV_21
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4163 MB
Dedicated Memory: 114 MB
Shared Memory: 4049 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1734
Native Mode: 1600 x 900(p) (60.008Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.4462 (English)
Driver Version: 20.19.15.4462
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/23/2016 8:00:00 PM, 36636056 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-61F1-11CF-9D62-12399DC2D935}
Please help, thank you!
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Create a system restore point
https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point
Install the https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40- current driver build 4624 via "have disk method" as described at:
http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface
(ignore prolog about MS surface)
Otherwise you could ask at https://rog.asus.com/forum/ ASUS' ROG forum for a "custom driver"
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Hello mshi45612,
I understand you are trying to update graphics driver so you can play a computer game.
Let me apologize for any inconvenience this issue may be causing to you.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Please let me also know the name of the computer game you are trying to play.
To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.
Regards,
Fred D.
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I can still play the game (Runescape), I just get this annoying message every few days saying that my drivers are really out of date.
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Hello mshi45612,
Thanks for the information you sent to me.
I would like you to try updating the graphics driver manually. Please download this driver https://downloadmirror.intel.com/26228/eng/win64_154028.4501.zip https://downloadmirror.intel.com/26228/eng/win64_154028.4501.zip
Please install the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY
The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
Let me know if issue persists or not.
Regards,
Fred D.
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Hello mshi45612,
I was wondering if you were able to try the graphics driver I provided. in case you still need assistance just let me know.
Regards,
Fred D.
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Hello mshi45612,
I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.
Regards,
Fred D.
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I'm having This same problem, it seems you were able to help the other person, could you help me?
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Can I have a video card driver update?
Please help me with video card driver update

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