How to fix "display driver stopped responding and has recovered" on Intel HD Graphics

[RCava4]

Please, it shows a text sometimes in my computer saying/message/222382# 222382 "display driver stopped responding and has recovered".

and the computer screen tuns all black and than come back...how do I fix it?

Thanks

[Amy_C_Intel]

Hello RodrigoCC,

In this case I would like to check some more information about your system so can you please post your dxdiag report here?

You can get the dxdiag report by doing this:Type "dxdiag" in the start menu>Right clickand Open> Save All Information> and sent us that file, can you also sent your system configuration Click Start> Type System Information> Click File> Export> Save File> and sent that file.

Regards,

Amy.

[RCava4]

Hi!

I'm sending you the dxdiag report....the System Information I couldn't get the way you tought me, I think Its because I`m using Windows 8....But I`m sending a print screen of it, hope it works.

Thank you Amy!

[Amy_C_Intel]

Rodrigo, I would recommend to install the latest version of the Graphics Driver which according to your system information it would the at the following link https://downloadcenter.intel.com/downloads/eula/25232/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64bit?httpDown=https://downloadmirror.intel.com/25232/eng/win64_153624.zip win64_153624.zip, I would also recommend performing a manual installation for the driver. Here are the instructions for the Manual Installation http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

Let me know your findings.

Regards,

Amy.

[RCava4]

Amy,

It shows that my Driver is up to date...what do I do? It`s annoying me....

Attached I send you the mensages that shows on my computer....

[Amy_C_Intel]

I understand but in this case the official procedure from our end would be reinstalling the proper drivers since you already have them up to date, I would recommend to contact the computer manufacturer in order to find if they have customized drivers for this graphics controller.

For further information you can check the following link http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics Drivers — Errors Reported By Microsoft*.

Regards,

Amy.