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I can't play a MMORPG in my new laptop 11th Intel generation

juaneorellanag
Beginner
333 Views

I play a MMORPG called Metin2 at the Spanish server, the recommended requirements of the game are Windows 10, 1GB VRAM, 2GB ram memory,  6GB storage and a 7th intel generation (i3,i5,i7). This game works with a client, like RIOT games. The company that manages this game is GameForge. I play in the window mode because I don't like playing at the complete screen.

I had just bought this 2020 HP Envy x360, 256GB storage, 8GB ram memory, 1GB VRAM, Intel core i5-1135G7, Intel Iris Xe Graphics, 1920x1080 resolution, Windows 10 home.

The problem I have is that when I'm playing the game, it stops and also my laptop's screen, the screen turns off for 2 seconds, then when it turns on, the game window is completely white and doesn't respond, then it crashes. That's happening since I use this laptop. This problem occurs within 5 to 15 minutes of playing.

I have been making tests with all the posible game's configurations changing the FPS, IME-mode and the resolution, I updated my drivers (Iris Xe Drivers and 10 DCH), I lowered the laptop's FPS to 40 like my old laptop. In all of them the game crashes the same way. 

I tested with Valorant at the highest video quality for an hour and my computer didn't have any problem so I guess the laptop is not the problem, but I can't find the solution and I need help because I don't know what else to do.

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3 Replies
Alberto_Sykes
Employee
305 Views

juaneorellanag, Thank you for posting in the Intel® Communities Support.

 

In regard to this scenario, just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

 

I looked on HP's web site and the latest Graphics driver available there is version 24.20.100.6025 Rev.H, please try a clean installation of that driver following the instructions in the link below:

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-m6-aq100-x360-convertible-pc/1249...

 

Please install the latest BIOS version for the HP laptop which is F.60 Rev.A as well:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-aq100-x360-convertible-pc/12499188/model...

 

Did you try to play the game as administrator by doing a right-click on the game icon and select "Run as Administrator?

You can also try the Windows* compatibility tool to run the game also:

https://www.intel.com/content/www/us/en/support/articles/000030981/graphics.html

 

If the problem persists after trying the steps above, please provide the Intel® graphics report and the SSU report, on the SSU please checkmark all the options including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Alberto_Sykes
Employee
282 Views

juaneorellanag, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
266 Views

juaneorellanag, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

We also suggest to get in contact directly with HP support for a possible physical inspection of the laptop since the issue could be related to a hardware problem with the unit. 

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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