Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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I can't update intel driver

DIE
Beginner
302 Views

Hello, I want to update my Intel driver but it won't let me, I leave images of the problem.

pd: its on spanish


i want install this:índice - copia.png

 

and the problem it is:
índice.png

0 Kudos
4 Replies
AlHill
Super User
299 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

DIE
Beginner
291 Views


Fabricante
HP

Modelo
OMEN by HP Laptop 15-dc0xxx

ID del sistema
84DA

ID del producto
6QC49EA#ABE

Tamaño de la memoria
16384 MB RAM

Fecha del BIOS
02/21/2019

Revisión del BIOS
F.08

Número de serie
5CD9156909

Imagen del sistema operativo
18WW1GMD301#SABE#DABE

Versión del SO instalada
2009 (10.0.19043)


Tipo de procesador
Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Velocidad actual del procesador
3861 MHz


Memoria 1
Localizador de banco
BANK 2

Localizador del dispositivo
Bottom - Slot 2 (under)

Fabricante
Samsung

Número de serie
41482BA0

Número de pieza
M471A2K43DB1-CTD

Tamaño de la memoria
16384 MB

Velocidad de memoria máxima
2667 MHz

Tipo de memoria
DDR4

Detalle del tipo
Synchronous

 

Almacenamiento 1
Modelo
SAMSUNG MZVLB512HAJQ-000H1

Versión del firmware
EXA73H1Q

Capacidad
476,94 GB

Soporte técnico de Autocomprobación de la unidad
False

Bytes por sector
512

Letra de la unidad
C:

Etiqueta de volumen
-

Almacenamiento 2
Modelo
ST1000LM049-2GH172

Versión del firmware
RXM3

Número de serie
WGS4G0GC

Capacidad
931,51 GB

Soporte técnico de Autocomprobación de la unidad
True

Bytes por sector
512

Letra de la unidad
😧

Etiqueta de volumen
Reservado para el sistema

 

Batería 1
Localización
Primary

Nombre del dispositivo
SR04070

Fabricante
333-2B-4B-A

Número de serie
1435 12/16/2018

Capacidad
70070 mW.Hour

Voltaje
15400 mV

Química
LION

n_scott_pearson
Super User Retired Employee
221 Views

No! Follow these instructions exactly as stated: 

Download and run the Intel System Support Utility for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S 

P.S. Photo and screen capture attachments cannot include non-English text; we have no way to translate this text. If it's not in English, don't attach it. What to do instead? Provide the actual text; *that* we can translate.

DIE
Beginner
219 Views

Well, The problem has been solved, thanks for the help

Reply