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384 Views

I has problem with the Graphic and unable to install the newest Graphic Card Driver, Intel® HD Graphics 620.

It said something like : " The driver being installed is not validated for this Computer, please obtain the appropriate driver from the Computer manufacturer". I went to Computer manufacturer (Acer) but all the Drivers older than the one I have.

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8 Replies
AlHill
Super User
101 Views

Download and save this driver:

https://downloadcenter.intel.com/download/29335?product=95443

 

Then, disconnect from the net.

In the device manager, uninstall the Intel graphics driver, checking the box to delete the software.

Repeat the above step until you get to the Microsoft basic display adapter.

Then, install the driver you downloaded.

 

Then, reconnect to the net.

 

Now, you should know that you will lose any customizations Acer has made to the driver you had installed.

 

Doc

 

101 Views

Hi Al,

 

Thanks a lot, It worked much better but other problem came up , Something about Parameter Service....

AlHill
Super User
101 Views

What is the model number of your device?

 

Doc

 

101 Views

Hi Al, It is a Acer laptop AspireE 15, E5-575T-58WH. Sometimes the Screen flickering but It does not freeze as before, Thanks.

AlHill
Super User
101 Views

You should be using the drivers from Acer for their laptop.

https://www.acer.com/ac/en/LA/content/support-product/6753?b=1

 

I would download and install the audio driver.

 

Doc

 

101 Views

Hi Al, I installed the Audio driver, I had another Parameter service problem

AlHill
Super User
101 Views

The only thing I can recommend at this point is that you remove the graphics driver (7755) that you installed earlier, and use only the graphics and sound driver provided by Acer. Those were tested by Acer. If you still have problems, Acer will need to support their laptop with the drivers they supplied.

 

Doc

 

101 Views

Thank you very much Al, Everything is working fine. May God bless us all !!

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