I have a problem with a DriverStore path and it may be associated with Intel Graphics Driver

[allsmiles277]

"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6ce565ec54103c62" This file is causing me issues on my computer and I cannot use 2 programs and had to remove them from my computer. Is this file associated with and Intel Graphics Driver ? If so how can I fix this problem ?

[AndrewG_Intel]

Hello @allsmiles277

Thank you for posting on the Intel® communities.

In order to check this behavior and inquiry further, please provide us with the following information?

1- Did the system work fine before or are you experiencing this behavior since the first day that you have the system?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows*, BIOS, driver, or software updates?)

3- What are the two programs affected by this behavior? (Please provide full name/title and software/release version).

4- What are the exact issues that this behavior is causing? For instance, it is causing the apps to not launch or crash? Performance issues? Windows* Blue Screen of Death (BSOD) errors? etc?

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[allsmiles277]

Purevpn and Leawo

[AndrewG_Intel]

Hello allsmiles277

Thank you for your response.

It seems that we are missing some details requested in our previous post. Just to make sure, when you said "Purevpn and Leawo" do you mean that is the two programs affected by this behavior? (PureVPN* and Leawo Software*). Is this correct?

Could you please provide also the information requested in questions # 1, 2, 4, and 5?

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello allsmiles277

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello allsmiles277

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician