I'm having problems with my Intel graphics driver and nedd help please

[Murlock]

Good morning.
I'd like to ask for help because a few months ago my graphics driver started indicating problems and wouldn't let me update or install new drivers on my computer. After searching this forum, I found others with the same problem, so I tried using the DDU application to reinstall the Intel drivers, but I still can't get it to work. I would appreciate your help.

[Roy_Intel]

Hello Murlock,

Greetings from Intel Customer Support,

Thank you for posting your query on the Intel Community forum!

Thank you for contacting Intel Customer Support regarding the issue you are experiencing with your graphics driver. We understand that you are unable to update or install new drivers, even after attempting a clean installation using DDU. We appreciate the efforts you have already taken to resolve this.

Based on your description, the error message “Exit Code 8: No driver was found that can be installed on the current device” typically indicates that the driver being installed is not compatible with your system.

To assist you further, we kindly request you to try the following steps:

1. Perform a Clean Installation (Recommended)
2. Since you have already used DDU, please ensure the system was restarted properly after the cleanup. Then:

• Disconnect from the internet
• Install the downloaded driver manually
• Restart the system after installation

For more details regarding this error, please refer to the following article:

1. Exit Code 8: "No driver was found that can be installed on the current device"
2. https://www.intel.com/content/www/us/en/support/articles/000088393/graphics.html

Additionally, to help us investigate this issue further, please share the following details:

• Intel® System Support Utility (SSU) report (please ensure the Network tab is unchecked)
• Confirmation if the issue started after any recent update (Windows or driver)

Please note that we recommend updating to the latest Intel® graphics driver version 32.0.101.8724, which was recently released.

If you have any questions or need further assistance, please don't hesitate to reach out.

We look forward to your response so we can assist you further.

Best regards,

Roy

Intel Customer Support Technician

[Murlock]

Hi Roy, it's a pleasure to greet you and thank you for your response. In this case, I did everything you indicated, but the problem persists and I keep getting the same error. I really don't know what else to do to solve this problem. Do you have another solution I could try?

[Nikhil_Intel]

Hello Murlock,

I hope you are doing well.

Thank you for your update. I’m sorry to hear that the issue persists even after completing all the recommended steps. I understand how frustrating this must be, and I appreciate your continued efforts in troubleshooting.

At this point, I would like to explore this further with you in real time. I would also like to know whether you are available for a Remote Assistance Session (RAS). If yes, kindly let me know your availability, and I will arrange the session to assist you more effectively.

Please let me know what works best for you, and we’ll proceed accordingly.

Looking forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[Murlock]

Hi Nikhil, thank you so much for your reply. It would be great if you could help me. My time zone is GMT-5, and tomorrow, Sunday, April 19, 2026, I'll be home most of the day. If it's possible to do it that day, I would be very grateful.😁

[Roy_Intel]

Hello Murlock,

I hope you are doing well.

Thank you for your response and for sharing your availability. We truly appreciate your willingness to proceed with the Remote Assistance Session.

Please note that our support hours are Monday to Saturday. Kindly let us know a suitable day and time that works for you based on your time zone, and we will be happy to schedule the session accordingly.

Also, please be informed that we have shared an email with you on your registered email address regarding your query. Kindly check your inbox (including spam/junk folder) for further details.

Looking forward to your confirmation.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Murlock,

I hope you are doing well.

This is a gentle follow-up regarding the Remote Assistance Session. We are awaiting your confirmation on a suitable date and time so we can proceed with scheduling the session at your convenience.

Kindly let us know your availability based on your time zone. Additionally, please check your inbox (including spam/junk folder) for the email we previously shared regarding your query.

Looking forward to your response.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Murlock,

Greetings from Intel Customer Support. I hope you are doing well.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician