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IGCC disable when sleep mode recovery

RSun
Beginner
567 Views

We have a case of Elkhart Lake, and after installing the VGA driver and Intel Graphic command center,
Then enter the Intel Graphic command center, go to Enable Hotkey, at this time you can control the rotation of the screen through the hotkey

Afterwards, if I enter S3/S4 and then come back from S3/S4, IGCC will be suspended as shown below: At this time, my hotkey will not work.

RSun_0-1658208020250.png

Related experiments:
1. This problem is only seen on Windows 10 21H2, but it is normal on Windows 10 1809.
2. I have tried to update to the latest VGA driver but it still doesn't work.
3. Remove the VGA driver and only observe the Status of IGGC, it is still Suspended when IGGC comes back from S4.
4. Windows update has been updated online, but the situation has not improved.
5. Tested on comet lake(ASUS)/coffee lake(Insyde) platform, still the same situation.


At present, it is speculated that there are some problems with the IGGC AP,
System info:
OS: Windows 10 21H2
VGA Driver version: 30.0.101.1631
IGGC Version:1.100.3408.0
Platform: Elkhart lake / Comet Lake / Coffee Lake

 

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Steven_Intel
Moderator
548 Views

Hello RSun,


Thank you for posting on the Intel® communities.


We will work on this issue. As soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
540 Views

Hello RSun,


In order to continue investigating, could you please confirm the exact model of the processors for each family where you have received the error (Elkhart lake - Comet Lake - Coffee Lake)?


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
517 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
507 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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