IGCCTray.exe doesn't start

[st7105]

Приложение: IGCCTray.exe
Версия платформы: v4.0.30319
Описание. Процесс был завершен из-за необработанного исключения.
Сведения об исключении: System.AccessViolationException
в OneApp.IGCC.CoreLibrary.Driver.Native.NativeMethods.GetPlatformInfo(PlatformID, PlatformInfo, IntPtr, Byte[], IntPtr ByRef)
в OneApp.IGCC.CoreLibrary.SystemInformation.OpenCL.GetVersion(Boolean)
в GCP.ML.BackgroundSysTray.SystemInformationHandler.PlatformInformation.GetPlatformInfo(ML.CommonLibrary.Model.Bridge.PlatformPayload)
в GCP.ML.BackgroundSysTray.AllComponentInitializer+<PopulateSystemPlatformInfo>d__13.MoveNext()
в System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[[GCP.ML.BackgroundSysTray.AllComponentInitializer+<PopulateSystemPlatformInfo>d__13, IGCCTray, Version=1.100.3282.0, Culture=neutral, PublicKeyToken=null]](<PopulateSystemPlatformInfo>d__13 ByRef)
в GCP.ML.BackgroundSysTray.AllComponentInitializer.PopulateSystemPlatformInfo(Windows.Foundation.Collections.ValueSet)
в GCP.ML.BackgroundSysTray.AllComponentInitializer+<InitializeAllComponents>d__3.MoveNext()
в System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
в System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
в System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run()
в System.Threading.Tasks.AwaitTaskContinuation.RunOrScheduleAction(System.Action, Boolean, System.Threading.Tasks.Task ByRef)
в System.Threading.Tasks.Task.FinishContinuations()
в System.Threading.Tasks.Task`1[[System.Threading.Tasks.VoidTaskResult, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TrySetResult(System.Threading.Tasks.VoidTaskResult)
в System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[[System.Threading.Tasks.VoidTaskResult, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].SetResult(System.Threading.Tasks.VoidTaskResult)
в System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[[System.Threading.Tasks.VoidTaskResult, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].SetResult(System.Threading.Tasks.Task`1<System.Threading.Tasks.VoidTaskResult>)
в GCP.ML.BackgroundSysTray.AllComponentInitializer+<PopulateAlsSensorAvailable>d__8.MoveNext()
в System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
в System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
в System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run()
в System.Threading.Tasks.AwaitTaskContinuation.RunOrScheduleAction(System.Action, Boolean, System.Threading.Tasks.Task ByRef)
в System.Threading.Tasks.Task.FinishContinuations()
в System.Threading.Tasks.Task`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TrySetResult(System.__Canon)
в System.Threading.Tasks.TaskFactory`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].FromAsyncCoreLogic(System.IAsyncResult, System.Func`2<System.IAsyncResult,System.__Canon>, System.Action`1<System.IAsyncResult>, System.Threading.Tasks.Task`1<System.__Canon>, Boolean)
в System.Threading.Tasks.TaskFactory`1+<>c__DisplayClass44_0`3[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<FromAsyncImpl>b__0(System.IAsyncResult)
в System.Runtime.AsyncResult.Complete(Boolean)
в System.ServiceModel.Channels.ServiceChannel+SendAsyncResult.FinishSend(System.IAsyncResult, Boolean)
в System.ServiceModel.Channels.ServiceChannel+SendAsyncResult.SendCallback(System.IAsyncResult)
в System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
в System.Runtime.AsyncResult.Complete(Boolean)
в System.ServiceModel.Dispatcher.DuplexChannelBinder+AsyncDuplexRequest.Done(Boolean)
в System.ServiceModel.Dispatcher.DuplexChannelBinder+AsyncDuplexRequest.GotReply(System.ServiceModel.Channels.Message)
в System.ServiceModel.Dispatcher.DuplexChannelBinder.HandleRequestAsReplyCore(System.ServiceModel.Channels.Message)
в System.ServiceModel.Dispatcher.ChannelHandler.HandleRequestAsReply(System.ServiceModel.Channels.RequestContext)
в System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)
в System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(System.IAsyncResult)
в System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(System.IAsyncResult)
в System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
в System.Runtime.AsyncResult.Complete(Boolean)
в System.ServiceModel.Channels.TransportDuplexSessionChannel+TryReceiveAsyncResult.OnReceive(System.IAsyncResult)
в System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
в System.Runtime.AsyncResult.Complete(Boolean)
в System.ServiceModel.Channels.SynchronizedMessageSource+ReceiveAsyncResult.OnReceiveComplete(System.Object)
в System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(System.Object)
в System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
в System.Net.LazyAsyncResult.Complete(IntPtr)
в System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr)
в System.Net.Security.NegotiateStream.ProcessFrameBody(Int32, Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)
в System.Net.Security.NegotiateStream.ReadCallback(System.Net.AsyncProtocolRequest)
в System.Net.AsyncProtocolRequest.CompleteRequest(Int32)
в System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32)
в System.Net.FixedSizeReader.ReadCallback(System.IAsyncResult)
в System.Runtime.AsyncResult.Complete(Boolean)
в System.ServiceModel.Channels.ConnectionStream+IOAsyncResult.OnAsyncIOComplete(System.Object)
в System.ServiceModel.Channels.PipeConnection.OnAsyncReadComplete(Boolean, Int32, Int32)
в System.ServiceModel.Channels.OverlappedContext.CompleteCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
в System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*)
в System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

[NoorjahanSk_Intel]

Hi,

Could you please provide the following details:

• oneAPI base-toolkit version
• OS version
• Minimal reproducer code
• Backend(OpenCL/Level0)
• Visual Studio version if applicable

Thanks & Regards,

Sk. Noorjahan

[st7105]

It is last version (1.100.3282.0) of Intel Graphics Center Control (from Microsoft Store).

OS: Windows 10 Pro 2004 (19041.906)

[NoorjahanSk_Intel]

Hi,

Could you please specify Graphics Driver version.

You may download latest graphics driver in the link below:

https://downloadcenter.intel.com/product/80939/Graphics

Also, please specify which application is causing this error.

Thanks & Regards

Sk. Noorjahan

[st7105]

I installed last version of driver, but the problem is still not resolved.

Driver version: 27.20.100.9316

IGCC version: 1.100.3282

[Dunni_A_Intel]

Hi,

Would you please share your processor information so that I can route your question to the appropriate team that will help resolve this?

Thanks.

[st7105]

Processor: Intel Core i5 10500

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

Based on the problem that you are getting either the Intel Graphics Control Panel or Intel Graphics Command Center application needs to be uninstalled and the latest version installed. Uninstall and install the application by following these steps:

1. Click Start and open the Settings app.
2. Go to Apps & Features and locate Intel Graphics Control Panel or the Intel Graphics Command Center.
3. Click on it and click Uninstall.

The application can be downloaded and reinstalled from the following links:

• Intel Graphics Control Panel
• Intel Graphics Command Center

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

[st7105]

Victor,

I reinstalled Intel Graphics Command Center, but problem is still.

Intel Graphics Control Panel isn't available on Microsoft Store.

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

Don’t worry about the Intel graphics control panel, if you uninstalled the Intel graphics command center that is more than enough for now.

To better assist you can you please provide the following reports and information:

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

DXDIAG 

• Go to Start > Run or Windows Key + R. 
• On the Run prompt, type "dxdiag" then click OK. 
• On the DirectX Diagnostic Tool window, click on Save All Information. 
• Browse to a folder, type in a filename then click Save. 

Intel® Graphics report

Instructions link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Note: With the graphics report you don’t have to send reports from both tools just the one you are currently having the issue with.

1. Do you remember if this issue happened after a new OS update or graphics driver update?
2. Were you able to have a normal/expected performance before?
3. Have you installed any recent software or hardware in your system before the issue started?
4. When you say that you reinstalled the Intel Graphics Command Center you mean that you uninstall it first from apps and programs and then reinstalled it by redownloading it from the MS store correct?

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[st7105]

Victor,

1. No.
2. Yes.
3. I changed motherboard and CPU (before ASUS H97M-E and Core i7 4770k) and then there was a problem.
4. Yes, correct.

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

We appreciate all the information provided. To continue investigating this issue further on our end we will need the following report:

Intel Graphics Command Center (Intel GCC) report

1. From the Windows Start Menu, search for Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon.
2. Navigate to the Support tab
3. Select System Diagnostic
4. Click Generate Report
5. Select Save and name the output file.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[st7105]

Victor,

The application doesn't start. Throbber rotates endlessly.

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

We appreciate the reports provided and the video you sent. We are going to investigate this issue further on our end, and we will reach you back as soon as possible by updating the thread.

Regards,

Victor G.

Intel Technical Support Technician

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

To continue with the support, please follow the steps below and let us know if the issue persists:

1. Install the latest graphics driver. The Clean installation steps can be found here, first, you will try with the latest OEM driver ver:26.20.100.7926.
2. Restart the system. When the Intel® Graphics Command Center gets updated, the application can get unsynchronized with the tray application. Restarting the system causes the tray application to restart and solves the issue.
3. Repair or reset the app via Windows* Settings:
   1. Open Settings > Apps > Apps and features.
   2. Locate the Intel® Graphics Command Center application and select Advanced options.
   3. Under Reset, click Repair.
4. Uninstall the application via Windows* Settings and re-install the application from the Microsoft* Store.
   1. Open Settings > Apps > Apps and features.
   2. Locate the Intel® Graphics Command Center application and select Uninstall.
   3. Install the Intel Graphics Command Center.
5. If the issue persists, please repeat the steps using the latest generic driver version 27.20.100.9466

Note: Please remember to test the tool after each step.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[st7105]

Hello Victor,

I followed all the steps but it didn't help.

I attached a file with stacktrace from Windows Journal Error, hope this helps.

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

We appreciate the information and we will continue investigating this issue on our end. As soon as we have further recommendations we will update the thread.

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello st7105,

Thank you for posting on the Intel® communities.

Based on the report that you provided we realized that your Windows version is outdated; therefore, please try to complete the update from your current version (19041) to the latest version available (19042), and test if the issue with the tool persists, if it does we will require a new report so we can investigate this issue further on our end.

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save".

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician  

[st7105]

Victor,

After installing 19042 the problem was solved.

Thanks!

[Victor_G_Intel · Accepted solution]

Hello st7105,

Thank you for posting on the Intel® communities.

We are glad that your issue is resolved. Since the thread is now solved, we will proceed to close it.

If you need any additional information, you are more than welcome to submit a new question as this thread will no longer be monitored.

Best regards,

Victor G. 

Intel Technical Support Technician